Success through service
How can airports improve their customer service quality ratings? Edith Piber, head of market research at Zurich International Airport, which came second in Europe in ACI's latest Airport Service Quality Awards, explains the secrets of Zurich's success with customers.
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NEW DIGITAL EDITION:
Passenger Terminal World June 2010 is now online.
Read now.

NEW DIGITAL EDITION: From the publishers of Passenger Terminal World, the only magazine dedicated to railway terminal and station design and technologies.
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View the latest interview videos online from 2010.
View the interview videos online from 2009.
