Passenger Terminal Today.com
   Sort by: relevance most recent



AUDIO >>

Edith Piber, head of market research at Zurich International Airport

Success through service

How can airports improve their customer service quality ratings? Edith Piber, head of market research at Zurich International Airport, which came second in Europe in ACI's latest Airport Service Quality Awards, explains the secrets of Zurich's success with customers.

 

 

Player downloadsGet Quicktime    Get Windows Media Player




TV ARCHIVE >>

AUDIO ARCHIVE >>


All audio interviews carried out by David Spencer. For more information, visit
www.spencermedia.co.uk


SUPPLIER SPOTLIGHT

Click here for listings and information on leading suppliers covering all aspects of the passenger terminal industry. Want to see your company included? Click here to email Jasmy.

View all suppliers >>

Passenger Terminal World >>

Read latest issueNEW DIGITAL EDITION:

Passenger Terminal World June 2010 is now online.

Read now.


More Information >>

Railway Terminal World >>

Read latest issueNEW DIGITAL EDITION: From the publishers of Passenger Terminal World, the only magazine dedicated to railway terminal and station design and technologies.


Read the free digital edition >>