Quality controlled
What are passengers looking for from their airports and how do some airports score highly for service quality whenever they are tested? These are questions we put to Craig Bradbrook, director of security and facilitation at Airports Council International in Geneva, who has worked on the annual ACI Airport Service Quality Awards.
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NEW DIGITAL EDITION:
Passenger Terminal World June 2010 is now online.
Read now.

NEW DIGITAL EDITION: From the publishers of Passenger Terminal World, the only magazine dedicated to railway terminal and station design and technologies.
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View the latest interview videos online from 2010.
View the interview videos online from 2009.
