OTG has announced that it is deploying more than 7,000 new iPads at three major airports over the next 18 months to give travellers a new level of access to tech amenities and high-quality food at the gates.
This deployment represents an investment of more than US$10 million in technology and infrastructure alone. Combined with OTG's newly renovated chef-driven restaurants, the company aims to improve the traveller's airport experience.
To date, OTG has deployed 300 iPads in LaGuardia Airport Terminal D, with hundreds more to be installed throughout the terminal during the summer. The full deployment at the three major airport hubs will occur over the next 18 months. OTG will deploy more than 2,000 new iPads at LaGuardia Terminals C and D; an additional 2,500 at Minneapolis-St. Paul International Airport; and another 2,500 new iPads throughout Toronto Pearson International Airport.
"We believe this to be the largest deployment of consumer-facing iPads in the world, and for us, it's just the beginning," said Rick Blatstein, chief executive officer of OTG. "We have plans to roll out thousands of additional iPads at other airports around the United States and the world. Technology is an important complement to the customer service experience."
For travelers, this means a new level of comfort at the airport. The experience starts when a customer sits down in front of a new iPad at one of OTG's chef-driven restaurants or newly renovated seating areas at the gates. From there, they can order meals through an intuitive visual menu, where OTG wait staff is on hand to assist throughout the entire process. Orders are then prepared fresh, and delivered to their seat in 15 minutes or less.
Travellers can also use the iPads to log in to their Facebook, Twitter and personal email accounts. Travellers can also check their flight status, play games and watch the news through pre-loaded apps on the iPads.
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