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American Airlines brings expedited and personalised check-in to MIA

American Airlines has introduced a new expedited and personalised check-in service for its premium customers at Miami International Airport (MIA).

The Flagship Check-In service, which has also been installed at Los Angeles International Airport (LAX), is designed to enhance the travel experience for the airline’s high-value customers.

Flagship Check-In offers premium customers a separate security line and a private, expedited experience with customer service representatives who can assist with a variety of individual travel needs. This includes baggage assistance, seat and itinerary changes and connecting flight information.

Premium customers eligible for Flagship Check-In at MIA and LAX include:
• ConciergeKey members.
• Customers of American's Five Star Service
• First Class customers traveling onboard an American Airlines three-class trans continental aircraft flying between MIA and LAX, and from LAX to JFK.
• First Class customers traveling onboard an American or select oneworld alliance international aircraft anywhere in their outbound itinerary.

"Our customers who have used Flagship Check-In in Los Angeles overwhelmingly tell us this is a service that they highly value, as it provides an exclusive, expedited check-in experience and enables quick and easy access to the front of the security lines," said Virasb Vahidi, American's chief commercial officer. "Expanding Flagship Check-In to Miami will provide our most high-value customers with our very best service, something especially appreciated during peak travel periods, such as this holiday week."

The MIA Flagship Check-In experience will be available daily between 4:00am and 11:00pm and is located in Concourse D of the North Terminal.

July 4, 2012





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