Passenger Terminal
The daily portal for the latest airport passenger terminal news and views
   Sort by: relevance most recent


Changi Airport extends FAST check-in trial to T2

Changi Airport in Singapore has extended its airport-wide Fast and Seamless Travel (FAST) initiative to include Singapore Airlines and its subsidiary SilkAir in Terminal 2 (T2). The airport began its FAST trial with Jetstar in Terminal 1 (T1) in May 2014.

The FAST@Changi initiative aims to provide passengers with a quick and effortless way to navigate check-in and security through the use of automated check-in kiosks and bag drops, as well as other automated technologies to be introduced by 2016.

T2 has been fitted with 24 self-service check-in kiosks and multiple bag drops which can be used as part of a two-stage process. Travelers simply print their bag tags and boarding passes at one of the kiosks and deposit their luggage at the bag-drop terminal. The airport plans to roll out a further 24 check-in kiosks in Terminal 3 (T3) in the near future.

Jayson Goh, senior vice president for airport operations management at Changi Airport Group (CAG), the airport operator, said, “The adoption of FAST initiatives is in line with a wider global push towards self-service options at airports to improve productivity and efficiency, while at the same time providing passengers with greater flexibility and convenience. CAG is pleased to partner Singapore Airlines and SilkAir on the FAST journey and will work closely with the airlines to continuously refine the process where necessary, so as to bring about a greater travel experience for our passengers.” 

Tan Pee Teck, senior vice president – product and services, Singapore Airlines, said, “We welcome the new FAST initiatives, which will streamline the check-in process for our customers. This reflects our ongoing efforts to offer customers more options and improve their travel experience with us.” 

Goh Boon Hwee, vice president – operations, SilkAir, said, “We are pleased to see the introduction of the various FAST initiatives to our customers, which will provide them with a more seamless check-in experience and contribute to the overall enhancement of our customers’ journey with us.”

August 12, 2015


Your email address:

Monthly Poll >>

Is the investment in services such as peer-to-peer car rental worthwhile for airports?


Click here for listings and information on leading suppliers covering all aspects of the passenger terminal industry. Want to see your company included? Email Damien de Roche.

View all suppliers >>

Passenger Terminal World >>

Read latest issueNEW DIGITAL EDITION:
Passenger Terminal World March 2018 is now online.

Read now.

More Information>>

Railway Terminal World >>

Read latest issueNEW DIGITAL EDITION: From the publishers of Passenger Terminal World, the only magazine dedicated to railway terminal and station design and technologies.

Read the free digital edition >>

TV >>

New Shops and Restaurants coming to T3 at Phoenix Sky Harbor

Watch Now >>

Annual Showcase 2018 >>

Read latest issueNEW DIGITAL EDITION:

Passenger Terminal World Showcase 2018 is now online.

Read now.

More Information >>