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SITA to upgrade baggage services at Sharjah International

Air transport IT provider SITA has been contracted by ground handling firm Sharjah Aviation Services to supply new automated baggage management and communication systems at Sharjah International Airport in the United Arab Emirates.

More than 4.5 million departing bags are handled at Sharjah International Airport every year and SITA’s new technology will provide Sharjah Aviation Services with state of the art baggage reconciliation services and full visibility and tracking capabilities within the airport. It will also simplify the exchange of baggage-related information between the airport and airlines. The new systems are scheduled to go live in the first quarter of 2016.

Mohammad Al Zaghlawan, general manager at Sharjah Aviation Services, said, “Having significant transfer traffic, automation of our baggage processes and reconciliation became fundamental to our business as it can easily make or break a passenger’s travel experience. For this reason, we chose SITA’s baggage technology – it is proven and tested worldwide. These new systems will give us an assurance that every passenger and their bags are on the same flight as well as the ability to identify issues before they result in a delay. This technology investment is critical to delivering the experience our customers have come to expect at Sharjah International Airport.”

Hani El-Assaad, president, Middle East, India and Africa at SITA, said, “Working together with Sharjah Aviation Services, we are delivering a more efficient baggage service at one of the Middle East’s fastest growing airports. SITA’s baggage management systems are used by 200 airports and 500 airlines around the world and have been proven to reduce the level of mishandled baggage and the costs associated with it. Now airlines and passengers at Sharjah International Airport can look forward to an improved baggage experience.”

January 6, 2016


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