Passenger Terminal Today.com
The daily portal for the latest airport passenger terminal news and views
   Sort by: relevance most recent



NEWS >>

JAL trials customer service robot at Haneda Airport

Airline operator Japan Airlines (JAL) and systems integrator Nomura Research Institute (NRI) have been trialing a new service robot that uses interactive dialog commands to convey information to passengers in Terminal 1 (T1) at Haneda Airport in Tokyo, Japan.

The trial will run until February 18, 2016, and will provide travelers with information on flights, weather, airport facilities and local tourist information in Japanese, English and Chinese. The robot uses a digital display monitor to help convey its messages and can be controlled by JAL staff using smartwatches.

Kiyoshi Ishizeki, executive officer, JAL, said, “Through these demonstrative trials, we intend to measure the benefits surrounding the use of robot technology at the airport and also understand the differences between using a robot and conventional digital signage.”

Takahiro Abe, executive officer, JAL, said, “The possibility to offer assistance to airport staff is being examined on these trials. We are striving to provide customers with new and innovative products and services under the banner ‘Embrace New Challenges JAL’.”

Hiroshi Masutani, senior managing director of NRI, said, “NRI has been taking part in this demonstrative trial as an activity of the ‘NRI Mirai (Future) Garage’ project. We will continue to work with multiple corporate partners, taking on new challenges in order to support the creation of innovative products and useful services.”

February 16, 2016





RECEIVE THE
LATEST NEWS


Your email address:



Monthly Poll >>

What is the biggest challenge facing the African aviation sector today?

SUPPLIER SPOTLIGHT

Click here for listings and information on leading suppliers covering all aspects of the passenger terminal industry. Want to see your company included? Email Damien de Roche.

View all suppliers >>

Passenger Terminal World >>

Read latest issueNEW DIGITAL EDITION:
Passenger Terminal World January 2018 is now online.

Read now.


More Information>>

Railway Terminal World >>

Read latest issueNEW DIGITAL EDITION: From the publishers of Passenger Terminal World, the only magazine dedicated to railway terminal and station design and technologies.


Read the free digital edition >>


TV >>

iGA releases video showcasing Istanbul New Airport

Watch Now >>

Annual Showcase 2018 >>

Read latest issueNEW DIGITAL EDITION:

Passenger Terminal World Showcase 2018 is now online.

Read now.


More Information >>