Passenger Terminal Today.com
The daily portal for the latest airport passenger terminal news and views
   Sort by: relevance most recent



NEWS >>

ACI announced 2015 ASQ Award winners

Airports Council International (ACI) has announced the winners of the 2015 Airport Service Quality (ASQ) Awards, a premier passenger service benchmarking program for airports.

ASQ delivered over 550,000 in-depth passenger surveys at over 300 airports across more than 80 countries worldwide last year, and a new category was included in 2015 – Best Airport by Size and Region.

“Airports’ increasing concentration on ensuring a stellar passenger experience is part of a larger trend,” noted Angela Gittens, director general, ACI World. “Airports have evolved into complex, customer-focused businesses in their own right that in many cases are in competition with each other for passenger traffic. From duty free and restaurants to ambience, cleanliness, courtesy of staff, amenities, efficiency and more, air travelers are expecting big things from the airports through which they travel. More than anything, ASQ is a way for participants to measure the extent to which they deliver on these expectations.”

The 2015 results have been expanded to include the new category and more robust winners’ lists (several airports have tied in their respective categories). ASQ has statistically validated the winners to ensure accuracy; as such, a tie indicates that no statistical difference has been found between the scores of two or more airports. Furthermore, the Best Airport by Size and Region category is only applicable to size categories that contain a minimum five qualifying airports.

New Top Airports by Region lists are also now available on the ASQ website. These enhancements effectively highlight the high proportion of worldwide airports – both large and small, from developing and developed countries – that are focusing on customer service as a means of fostering traveler loyalty in an increasingly competitive environment.

The world’s top airports for passenger service in 2015, as chosen by the world’s travelers, are:

Best Airport by Region (over 2 million passengers per year)
Africa
First place: Mauritius
Second place (tie): Cape Town; Durban
Third place: Johannesburg

Asia-Pacific
First place (tie): Seoul Incheon; Singapore
Second place (tie): Beijing; Mumbai; New Delhi; Sanya Phoenix; Shanghai Pudong
Third place (tie): Guangzhou Baiyun; Taiwan Taoyuan; Tianjin Binhai

Europe
First place (tie): Moscow Sheremetyevo; Pulkovo; Sochi
Second place (tie): Dublin; Malta; Prague; Zurich
Third place (tie): Copenhagen; Keflavik; London Heathrow; Porto; Vienna

Middle East
First place: Amman
Second place (tie): Abu Dhabi; Doha
Third place (tie): Dammam; Dubai; Tel Aviv

North America
First place: Indianapolis
Second place (tie): Dallas Love Field; Grand Rapids; Jacksonville; Ottawa; Tampa
Third place (tie): Austin; Detroit; Sacramento; San Antonio; Toronto Billy Bishop

Latin America-Caribbean
First place: Guayaquil
Second place: Quito
Third place: Punta Cana

Best Airport by Size

2–5 million passengers per year
First place: Jaipur
Second place: Lucknow
Third place: Guayaquil

5–15 million passengers per year
First place: Sanya Phoenix
Second place: Tianjin Binhai
Third place: Hyderabad

15–25 million passengers per year
First place: Seoul Gimpo
Second place: Wuhan
Third place: Denpasar

25–40 million passengers per year
First place (tie): Mumbai; New Delhi
Second place: Taiwan Taoyuan
Third place: Shanghai Hongqiao

Over 40 million passengers per year
First place (tie): Seoul Incheon; Singapore
Second place (tie): Beijing; Shanghai Pudong
Third place: Guangzhou Baiyun

Best Airport by Region (under 2 million passengers per year)
Africa: Upington
Europe: Skopje
North America: Portland
Latin America-Caribbean: Culiacan

Best Airport by Size and Region (new category)
Asia-Pacific
2–5 million passengers per year: Jaipur
5–15 million passengers per year: Sanya Phoenix
15–25 million passengers per year: Seoul Gimpo
25–40 million passengers per year: New Delhi
Over 40 million passengers per year: Seoul Incheon

Europe
2–5 million passengers per year: Sochi
5–15 million passengers per year: Pulkovo
15–25 million passengers per year: Dublin
25–40 million passengers per year: Moscow Sheremetyevo
Over 40 million passengers per year: London Heathrow

North America
2–5 million passengers per year: Grand Rapids
5–15 million passengers per year: Indianapolis

Most Improved Airport
Africa: Nairobi
Asia-Pacific: Denpasar
Europe: Istanbul
Latin America-Caribbean: Kingston
Middle East: Dammam
North America: Saskatoon

March 1, 2016





RECEIVE THE
LATEST NEWS


Your email address:



Monthly Poll >>

What is the biggest challenge facing the African aviation sector today?

SUPPLIER SPOTLIGHT

Click here for listings and information on leading suppliers covering all aspects of the passenger terminal industry. Want to see your company included? Email Damien de Roche.

View all suppliers >>

Passenger Terminal World >>

Read latest issueNEW DIGITAL EDITION:
Passenger Terminal World January 2018 is now online.

Read now.


More Information>>

Railway Terminal World >>

Read latest issueNEW DIGITAL EDITION: From the publishers of Passenger Terminal World, the only magazine dedicated to railway terminal and station design and technologies.


Read the free digital edition >>


TV >>

iGA releases video showcasing Istanbul New Airport

Watch Now >>

Annual Showcase 2018 >>

Read latest issueNEW DIGITAL EDITION:

Passenger Terminal World Showcase 2018 is now online.

Read now.


More Information >>