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Auckland Airport wins award for passenger app

Auckland Airport’s new travel app has won a silver award in the prestigious Academy of Interactive and Visual Arts’ (AIVA) Communicator Awards 2016. New Zealand’s busiest airport launched the app on iOS and Android platforms in August 2015. It has since been downloaded more than 97,000 times.

Jason Delamore, general manager – marketing and technology, Auckland Airport, said, “We’re delighted to have our efforts to improve our customer experience with this app recognized at this international level. Our goal is to bring technology and customer experience together to make customers’ journeys as simple and stress-free as they can be, regardless of their airline or class of travel.

“There’s a lot to organize and remember when you’re flying. With our app and web technologies you can plan ahead for your trip, pre-book your parking, browse for and pre-buy your duty-free, and pre-book to relax in our Auckland Airport Emperor Lounge,” added Delamore.

“When it’s time to travel, our app shows you when you need to be at check-in, security and your gate. Even before you leave your home or office, we can provide traffic information and tell you how early you may need to leave to get to the airport on time. We can even remind you to collect your duty free on the way through.

“The integration of TripIt with an airport app is a world first. The partnership means our customers can keep all their travel plans organized in one place: from parking and flights to hotel reservations, rental cars and activities,” concluded Delamore.

June 8, 2016

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