Passenger Terminal Today.com
The daily portal for the latest airport passenger terminal news and views
   Sort by: relevance most recent



NEWS >>

Queue management technology in operation at Phoenix Sky Harbor International

Passengers visiting Phoenix Sky Harbor International Airport in Arizona will now be able to view security wait times before they travel, as well as when they arrive at the airport, thanks to intelligent queue management technology from IT provider SITA.

The real-time checkpoint wait times can be found on the airport’s website, on visual paging screens in the airport, and on flight information displays (FIDS) in the terminals and metro stations.

SITA partnered with analytics platform inside to install the QueueAnalyzer technology at five security checkpoints in terminals 2 and 4. In addition to providing passengers with wait times, QueueAnalyzer provides airport management with dashboards to assess current wait times and view live footage of security lines. It also provides dashboards for quick analysis of real-time information against historical data, allowing for better allocation of resources to avoid bottlenecks.

Randy Pizzi, SITA president, Americas, said, “Passengers want the right information at the right time and SITA QueueAnalyzer ensures that Sky Harbor provides accurate information at every touchpoint. Not only does it monitor wait times but it can also predict queue times at key checkpoints so that lines can be managed more efficiently. This is a great example of smart technology being used to deliver a better passenger experience.”

SITA QueueAnalyzer is also being installed as part of Sky Harbor’s Terminal 3 modernization program and will come online later this year when the first phase of the terminal project is completed.

November 2, 2016





RECEIVE THE
LATEST NEWS


Your email address:



Monthly Poll >>

What is the biggest challenge facing the African aviation sector today?

SUPPLIER SPOTLIGHT

Click here for listings and information on leading suppliers covering all aspects of the passenger terminal industry. Want to see your company included? Email Damien de Roche.

View all suppliers >>

Passenger Terminal World >>

Read latest issueNEW DIGITAL EDITION:
Passenger Terminal World January 2018 is now online.

Read now.


More Information>>

Railway Terminal World >>

Read latest issueNEW DIGITAL EDITION: From the publishers of Passenger Terminal World, the only magazine dedicated to railway terminal and station design and technologies.


Read the free digital edition >>


TV >>

iGA releases video showcasing Istanbul New Airport

Watch Now >>

Annual Showcase 2018 >>

Read latest issueNEW DIGITAL EDITION:

Passenger Terminal World Showcase 2018 is now online.

Read now.


More Information >>