Passenger Terminal
The daily portal for the latest airport passenger terminal news and views
   Sort by: relevance most recent


London Stansted Airport expands complimentary wi-fi offering

Passengers at London Stansted Airport can now enjoy up to four hours’ complimentary wi-fi instead of just an hour thanks to the airport’s ongoing customer service improvement program.

The upgrade has been introduced alongside several enhancements to improve airport coverage with the free service available in all the main passenger areas including check-in, the departure lounge, arrivals hall and at the gate.

Passengers can also charge their mobile devices at the many free-to-use power points available in most bars and restaurants at the airport, as well as the built-in charging points in the ‘red box’ seating areas within the departure lounge.

Daniel Gallo, security and customer service director, Stansted Airport, said, “Delivering great customer service and facilities is at the forefront of our ongoing investment program to transform Stansted and create the best possible passenger experience.

“It’s clear from our customer feedback and our own surveys what really matters to passengers when they are at the airport and which services they value the most, including access to reliable and convenient free wi-fi, so it’s vital we are able to respond positively and meet those expectations.

“The extension of the free wi-fi service is the latest example of a host of key service enhancements we’ve recently introduced at the airport or have in the pipeline, and another step along our journey to continually improve the overall passenger experience at Stansted.”

Written by Dan Symonds

February 1, 2017


Your email address:

Monthly Poll >>

Is the investment in services such as peer-to-peer car rental worthwhile for airports?


Click here for listings and information on leading suppliers covering all aspects of the passenger terminal industry. Want to see your company included? Email Damien de Roche.

View all suppliers >>

Passenger Terminal World >>

Read latest issueNEW DIGITAL EDITION:
Passenger Terminal World March 2018 is now online.

Read now.

More Information>>

Railway Terminal World >>

Read latest issueNEW DIGITAL EDITION: From the publishers of Passenger Terminal World, the only magazine dedicated to railway terminal and station design and technologies.

Read the free digital edition >>

TV >>

New Shops and Restaurants coming to T3 at Phoenix Sky Harbor

Watch Now >>

Annual Showcase 2018 >>

Read latest issueNEW DIGITAL EDITION:

Passenger Terminal World Showcase 2018 is now online.

Read now.

More Information >>