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Government’s airport champion named to tackle disability issues

Outsourced Client Solution’s (OCS) Michael Connolly has been appointed as one of the UK government’s 11 sector champions taking on issues disabled people face as consumers.

Penny Mordaunt, Minister for Disabled People, Work and Health, named Connolly as sector champion for airports. He holds the role of regional training and standards manager at OCS.

As well as managing the trainers at six regional airports, Connolly works with the airports themselves to bring in charities and local support groups to improve airports for disabled people.

Each of the champions represent different sectors and businesses, spanning from leisure to retail, and will use their roles to promote the benefits of being inclusive to disabled people.

“As a public advocate for accessibility, Michael Connolly will help businesses realize the value of disabled consumers and the importance of catering to every customer’s needs,” Mordaunt said.

“These industries must become fully inclusive. Not being able to access the high street, products and services, or transport jars with our national values.”

The champions will aim to drive improvements to the accessibility and quality of services and facilities in their sector, helping to showcase best practice and show other businesses the merit of making disabled customers a priority.

Connolly commented, “In a people-driven business, we have to learn how to talk to people. We learn more from a ‘where are you off to, Nice?’ style question than we do from a scripted one. The more personalized we make the conversation, the better the experience for our passengers.”

Written by Kirstie Pickering

February 22, 2017


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