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Adelaide Airport set to automate its airport management system

Adelaide Airport in southern Australia has partnered with IT technology provider Amadeus to roll out Australasia’s first fully automated airport management system.

Amadeus will replace the airport’s key operational IT systems with automated data systems, enabling it to streamline the management of aircraft parking, boarding gates, check-in desks, customer information and other mission-critical terminal services. Some of the key benefits will include accurate flight and passenger data, automated resource optimization, advanced scenario modeling, and improved flight and baggage information displays.

David Blackwell, executive general manager customer service at Adelaide Airport, said, “With our new terminal hotel about to start construction, the plans for the expansion of the terminal well advanced, and new check-in kiosks and automated baggage systems being deployed, we need the right airport technology partner that can support our growth.

“The Amadeus suite of airport management solutions guarantees the necessary optimization capabilities for Adelaide Airport to not only manage operations from day one in our existing terminal, but also to continually enhance and evolve operations in line with our needs and growth plans.”

John Jarrell, head of airport IT at Amadeus, said, “Amadeus considers the whole ecosystem of an airport and how we can provide integrated and collaborative solutions for all our customers – ground handlers, airport authorities and airlines. Although these players have specific needs, they nevertheless share the common goals of on-time performance and improved passenger experience. At Amadeus we consider that we are in the unique position to enable collaboration between these different players through the technology they use.”

Written by Daniel Symonds

March 8, 2017


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