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SITA bag-drop units installed at Bologna Guglielmo Marconi Airport in Italy

Bologna Guglielmo Marconi Airport has become the first airport in Italy to install SITA’s Scan&Fly self-service bag-drop units. The retrofit technology enables travelers to check in their own bags in less than a minute, resulting in a better passenger flow throughout security.

Scan&Fly features a high-quality interface, is easy to retrofit, and is able to fully integrate with SITA’s AirportConnect common-use platform.

In 2016, Bologna Airport was the fastest-growing airport among Italy’s 15 busiest airports, with almost 7.7 million passengers. Low-cost carrier Ryanair will be the first airline to use the new kiosks, which will also be deployed for further airlines at a later date. Bologna Airport is a significant hub for Ryanair, with more than 20 destinations and 170 flights a week.

Nazareno Ventola, CEO and managing director of Aeroporto di Bologna, the airport operator, said, “Our passengers value the convenience of self-service technology from a customer experience point of view. From the airport’s perspective, Scan&Fly helps improve the passenger flow through the airport terminal, facilitating our rapid growth. The self-bag-drop units are the latest in a series of options we have been developing recently, aimed at providing a smooth, effortless travel experience to all our passengers, with a direct benefit for our airlines’ operations.”

Dave Bakker, SITA president, Europe, said, “An increasing number of airlines and airports globally are recognizing the benefits that self-bag-drop can bring to passengers as well as their own operations. The ability to quickly and securely check in your bag is just one of the ways we can help airports streamline the passenger process using self-service, from the moment they check-in to when they arrive at the destination.”

Written by Daniel Symonds

April 21, 2017


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