Passenger Terminal
The daily portal for the latest airport passenger terminal news and views
   Sort by: relevance most recent


Delta to trial facial recognition tech at US airport self-service bag drop

Delta Airlines is introducing four self-service bag drop machines at Minneapolis-St Paul International Airport this summer, one of which will be equipped with facial recognition technology.

In addition to allowing customers to check in their own bags, the US$600,000 investment will trial facial recognition technology to match customers with their passport photos through identification verification, a first for US carriers.

The airline hopes the new additions will streamline airport processes and further improve customer satisfaction.

Gareth Joyce, senior vice president for airport customer service and cargo at Delta, said, “We expect this investment and new process to save customers time.

“And, since customers can operate the biometric-based bag-drop machine independently, we see a future where Delta agents will be freed up to seek out travelers and deliver more proactive and thoughtful customer service.”

The bag-drop technology is complemented by Delta’s radio frequency identification technology and its previous self-service innovations such as ticketing kiosks and check-in via the Fly Delta app.

The airline will collect customer feedback during the trial and run process analyses to ensure that the lobby enhancement improves the overall customer experience.

Written by Kirstie Pickering

May 16, 2017


Your email address:

Monthly Poll >>

What is the biggest challenge facing the African aviation sector today?


Click here for listings and information on leading suppliers covering all aspects of the passenger terminal industry. Want to see your company included? Email Damien de Roche.

View all suppliers >>

Passenger Terminal World >>

Read latest issueNEW DIGITAL EDITION:
Passenger Terminal World January 2018 is now online.

Read now.

More Information>>

Railway Terminal World >>

Read latest issueNEW DIGITAL EDITION: From the publishers of Passenger Terminal World, the only magazine dedicated to railway terminal and station design and technologies.

Read the free digital edition >>

TV >>

iGA releases video showcasing Istanbul New Airport

Watch Now >>

Annual Showcase 2018 >>

Read latest issueNEW DIGITAL EDITION:

Passenger Terminal World Showcase 2018 is now online.

Read now.

More Information >>