UX portfolio lead

ABOUT US

Welcome to SITA… We lead one of the most exciting and advanced industries on earth. Around the world, nearly every passenger flight relies on SITA technology, almost every airport and airline does business with us, and it’s our job to support their operations. As the world’s leading air transport IT and communications specialist, we’re committed to meeting the demands of the air transport industry around the clock, every day.

Our Vision: Easy air travel every step of the way

WHY SHOULD YOU BE INTERESTED?

Challenge: Our people take on some of the biggest challenges in our industry. They aren’t afraid to think bigger, work harder and deliver smarter solutions that are continuously transforming air travel.

Opportunity: Taking on these challenges opens up a world of opportunities for our people. We make sure they have the chance to develop their skills, explore new horizons and grow their careers on a global scale.

With us there are no limits for people looking to explore the edges of possibility and beyond. Together, we Go.Far.

At SITA we believe that creating and nurturing an inclusive culture is about who we are as an organization, and as an employer. Diversity is more than a target to us, it’s a key part out of our collective identity and values.

THE ROLE

You will be contributing to SITA’s success by acting as an UX Portfolio Lead for ATS (Air Travel Solutions) business unit.

Your role will involve:

• Requiring a highly collaborative approach, working hand-in-hand with airlines, airports and technology specialists globally, through numerous pilots and trials within a secure environment.
• Conceiving designs and conducting user research, interviews and surveys, and translating them into wireframes and prototypes.
• Designing the overall functionality of products and iterate upon them to ensure a great user experience.
• To be innovative with a product, research new approaches, define working practices and influence the company UX strategy.

We would like it if you have the below Experience, Knowledge & Qualifications:

• Must have skills –
  Good understanding of human-computer interaction (HCI) element of a design and Human Cognitive behaviour, Bachelor’s degree preferred.
• Experience with UX deliverables like Personas, User journey maps, Site maps, Prototypes, Wireframes, Style guides, Usability reports and Research reports as documents, videos, and presentations.
• Good understanding of human-computer interaction (HCI) element of a design and Human Cognitive behaviour, Bachelor’s degree preferred.
• Experience with UX deliverables like Personas, User journey maps, Site maps, Prototypes, Wireframes, Style guides, Usability reports and Research reports as documents, videos, and presentations.
• Good understanding of Agile and Lean UX Deliverables.
  Creative with a good command of graphic design.
• Understanding of UX maturity of an organisation.
  Ideating/collaborating with a multi-disciplinary team and communicating UX with stakeholders.
• A clear understanding of the importance of user-centered design.
• Be excited about collaborating and communicating closely with teams and other stakeholders via a distributed model to regularly deliver design solutions for approval.
• Be willing to help teammates, share knowledge and experience with them, and learn from them.
• Be open to receiving feedback.
• Be passionate about all things UX and other areas of design and innovation.
• Research and showcase knowledge in the industry’s latest trends and technologies.
  Key Tools: Photoshop, Illustrator, CSS, HTML, Zurb Foundation, Bootstrap, Sharpies.
  Key Deliverables: Wireframes, Prototypes, storyboards, User personas, Usability test results, Investigative user studies & interviews.
  Good to have skills –
• UX certification from originations like Human Factors International (HFI), Nelson Norman Group (NN-Group) etc.
• Should be able to produce measurable UX outputs using qualitative and quantitative studies and relate it ROI calculation.
• Good domain knowledge of industries like Airline, Banking, e-Commerce
• Understanding of Google sprints, Design Thinking and IBM Loop etc
• Tools: Adobe CC suite, Fluid UI, Camtasia, BrowserStack, Morae, Google Analytics
• Deliverables: Customer journey mapping, Style guides, Creating promotional brand identity

NEXT STEPS
If you apply we will carefully review your fit against the position criteria and feedback to you. If your profile does not meet the criteria, we will retain your profile as an active applicant for future consideration. If you need direct support, you can contact me on pardeep.kumar@sita.aero. Thanks for your interest in SITA.