Field Service Engineer (m/f) at Schiphol Airport

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Smiths Detection

As a Field Service Engineer at Smiths Detection you will be responsible for installation, servicing, maintenance and troubleshooting of complex and state-of-the-art X-Ray and Detection equipment at customer sites. The position is based in Amsterdam. You will be expected to work in a shift model to support the 24/7 operations at Schiphol Airport. The role may also include travels to various locations within a defined region as and when required.

Duties & responsibilities:
• Gain and maintain an expert level of technical knowledge on X-Ray and Trace products deployed on site by Smiths Detection
• Ensure to meet all daily service repair needs and drive customer satisfaction
• Installation, commissioning, maintenance and repairs of equipment in the field
• Provide operator instructions as required
• Document all inspections, maintenance, repair works and submit paperwork in a timely manner
• Review all logs for open issues and prepare formal reports to customers as necessary
• Order, install, return parts and manage local spare part stock to ensure availability and best cycle times
• Ensure that tools and test equipment is properly maintained and calibrated
• Assess product/equipment performance based on field support data
• Use experience and insights gained to recommend modifications or improvements
• Exercise every available measure to control and minimize costs
• Seek to provide technical support to customers and other service professionals as required
• Participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports as needed
• Participate in service sales opportunities and assist with promoting and implementing revenue programs
• Establish and maintain a close relationship with senior level FSE’s and Product Specialist in order to support the needs of the customer and remain aware of current technical trends
• Maintain clear and concise business communication proficiency, both oral and written
• Participation in Stand-by and Shift-work Services
• Comply with and ensure department compliance with the applicable health, safety and environmental policies

Required Skills & Experience:
• Technical studies, with understanding of complex engineered instrumentation
• Extensive experience in the technical support of x-ray and detection equipment, or related instrumentation
• Fluent in Dutch and English, written and spoken, German as a third language is an asset
• Experience in use of normal office applications (mainly Microsoft Office Suite); additional experience in systems like SAP and Maximo is welcomed
• Excellent communication and strong troubleshooting skills; ability to multi-task on projects
• Good team player with a strong focus on the customer and his requirements
• Ability to diffuse volatile customer situations as required
• Blameless police report to pass all necessary security checks imposed by customers and authorities

What we offer:
• A thorough and practical approach
• Interesting and diversified responsibilities
• An innovative and dynamic environment
• A flat hierarchy with a swift decision path

About us:
Smiths Detection offers advanced security solutions in civil and military markets worldwide, developing and manufacturing government-regulated technology products that identify explosives, chemical and biological agents, weapons and contraband. It is part of Smiths Group, a global leader in applying advanced technologies to markets in threat as well as contraband detection, energy, medical devices, communications and engineered components. Smiths Group employs around 23,000 people in more than 50 countries.

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