Changi Airport ground handler to digitize security processes

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SATS, the chief ground-handling and inflight catering service provider at Singapore Changi Airport, has committed to investing S$1m (US$730,000) in digitizing its airport security system to enhance safety.

The new system will integrate multiple video surveillance points, including wearables, to provide greater visibility of on-ground activities.

Digitization will replace manual processes for aircraft surveillance, the tracking of security activities before a flight and flight tracking, ensuring greater compliance and higher safety standards. The increased surveillance will enable security personnel to respond swiftly and proactively to any security issues.

Denis Marie, executive vice president, special projects at SATS, said, “Our trained security personnel are precious resources; by digitizing our surveillance and tracking processes we can achieve greater visibility of activities on the ground, which enables us to be more responsive and proactive without deploying more officers on site. This way, we can lift the standard of security services we offer to our customers, even as the supply of qualified personnel is constrained.”

The new technologies and initiatives will also take into consideration the safety of its security personnel at work. For example, when the body-worn camera is tilted at a certain angle, it is assumed that the officer is down. Enhanced with safety features, it will trigger an alarm and activate live streaming in the control room.

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Dan joined Passenger Terminal World in 2014 having spent the early years of his career in the recruitment industry. As assistant editor, he now produces daily content for the website and supports the editors with the publication of each exciting new issue. When he’s not reporting on the latest aviation news, Dan can be found apprehensively planning his next DIY project.

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