Jet Airways trials digital boarding passes at Kempegowda International in India

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Jet Airways is working with the Bureau of Civil Aviation Security of India (BCAS) to trial the use of digital boarding passes at Kempegowda International Airport in Bengaluru, India. The system removes the need for paper boarding passes and helps to expedite the passenger’s departure process.

Passengers wishing to use the service will need to check in online, via the Jet Airways website or Jet Airways app, and opt for the mobile boarding pass which will then be sent to the designated smartphone. Travelers can then scan the barcode on the digital boarding pass using one of several scanners installed at the terminal entrance, security checkpoints and boarding gates.

Cramer Ball, CEO of Jet Airways, said, “We are delighted to partner with BCAS and Kempegowda International Airport to test the application of mobile boarding passes. This initiative is set to greatly improve the on-ground guest experience during the departure process.

“Following the successful completion of the trial we’ll look to extend this service across all Jet Airways flights once regulatory approvals are notified. Jet Airways has always been at the forefront of using technology to enhance the travel experience of its guests and this is one of many initiatives we will look to implement over the coming years.”

Sanjay Reddy, managing director for Kempegowda International Airport, said, “At Kempegowda Airport our efforts have been to constantly evolve our IT systems and processes to help us serve our passengers and airlines more efficiently. The mobile boarding pass trial is a process improvement with simplicity and convenience at its core. This will have a direct impact on time saved and the overall passenger experience during departure. We are delighted that Jet Airways and Kempegowda Airport have partnered to test this concept and we hope this process improvement will receive the necessary regulatory clearances, and can be a reality and established process soon.”

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Helen has worked for UKi Media & Events for nearly a decade. She joined the company as assistant editor on Passenger Terminal World and since progressed to become editor of five publications, covering everything from aviation, logistics and e-commerce to meteorology. She has a love for travel and property and has redeveloped three houses in three years. When she’s not editing magazines, she’s running around after her two boys and their partner in crime, Pete the pug.

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