Self-service kiosks installed at Kempegowda International

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Air transport IT specialist SITA has been awarded a contract to install a multi-million dollar passenger processing system at Kempegowda International Airport in Bengaluru, India.

The contract will run for seven years and includes the installation of SITA’s AirportConnect Open passenger processing platform, multiple self-service check-in kiosks and SITA’s baggage reconciliation service BagManager.

Hari Marar, president of airport operations for airport operator Bangalore International Airport Limited (BIAL), said, “Kempegowda Airport, being the gateway to a city which is one of the top technology innovation hubs in the world, continues to adopt next generation technology to enhance the overall passenger experience.

“We chose SITA because we wanted a single supplier that could provide a complete passenger processing platform and baggage reconciliation system, support both systems, and also help us implement the new common-use self-service (CUSS) platform with both bag tag and boarding pass options.

“SITA has a proven track record in delivering innovative solutions to airports globally as well as in India by virtue of their strong relationships with the airlines. And that makes them a trusted partner of choice for us.”

In total, 180 common-use workstations and 30 new CUSS kiosks, which allow passengers to print their own boarding passes and also tag their own bags, will run on the SITA AirportConnect Open platform. All of the 31 airlines using the airport can access their respective IT applications in real time on shared equipment. They can also use any airport desk, gate or self-service kiosk for passenger check-in and boarding.

Maneesh Jaikrishna, vice-president, India and subcontinent, SITA, said, “BIAL and SITA introduced India’s first passenger baggage reconciliation system at this airport in 2007. Since then, the airport continues to grow quickly and its needs are constantly evolving. Implementing SITA’s latest passenger and baggage management technology will help facilitate that growth by simplifying airport operations and improving passenger flow and efficiency.

“SITA is proud to be a partner to BIAL in pioneering the implementation of the first bag tag printing at self-service kiosks in India. We will be extending these solutions to 40 other airports in the country.”

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Helen has worked for UKi Media & Events for nearly a decade. She joined the company as assistant editor on Passenger Terminal World and since progressed to become editor of five publications, covering everything from aviation, logistics and e-commerce to meteorology. She has a love for travel and property and has redeveloped three houses in three years. When she’s not editing magazines, she’s running around after her two boys and their partner in crime, Pete the pug.

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