Video-based queue measurement system approved for San Antonio International Airport

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San Antonio City Council has approved funding for a new video-based system at San Antonio International Airport that measures the length of time it takes passengers to get through security in Terminal A, saving travelers time and delivering an enhanced customer experience.

The new system will display the estimated wait time for the last person in line at the Terminal A security checkpoint. The wait time will be displayed in Terminal A and on the airport’s website and mobile website.

The system uses video analytics to monitor passenger numbers and processing times. Cameras will be installed at security entrance and exit points in Terminal A and calculate the time it takes for the last passenger in line to move through the security checkpoint.

Features include: tracking passengers passively as they go through security checkpoints; presenting information in real time in the terminal and on the airport website and mobile website; video analytics to monitor passenger flow and processing times; and historical data capture and report generation to empower airport partners to make staffing changes and anticipate crowds.

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Helen has worked for UKi Media & Events for nearly a decade. She joined the company as assistant editor on Passenger Terminal World and since progressed to become editor of five publications, covering everything from aviation, logistics and e-commerce to meteorology. She has a love for travel and property and has redeveloped three houses in three years. When she’s not editing magazines, she’s running around after her two boys and their partner in crime, Pete the pug.

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