Marisa Von Wieding, VP of operations at New Terminal One (NTO), JFK International Airport, recently spoke to PT World about the introduction of Enhanced Passenger Processing (EPP) in the facility, as part of our biometrics coverage in the April 2026 issue. Here’s the interview in full:

What is CBP’s EPP program, and how does it work alongside other programs (Entry-Exit, Global Entry) at NTO?

Continue reading INTERVIEW: Marisa Von Wieding, VP of operations, New Terminal One, JFK International Airport discusses EPP at Passenger Terminal Today.

In the April issue of PT World, we take a look at Houston’s West Concourse expansion, which is designed to add capacity, reduce stress and preserve the airport’s hallmark ‘quick-in, quick-out’ experience

Work continues on a major expansion at William P. Hobby Airport (HOU) in Houston, Texas, where a new West Concourse gate addition and baggage handling system are being delivered to support rising passenger demand and improve the arrival experience.

Continue reading FEATURE: William P Hobby’s West Concourse expansion at Passenger Terminal Today.

At PTE World Conference 2026, which will take place in London next week (March 17, 18 & 19), Katie Franco, director of communications at Monterey Regional Airport, and Bart van Vliet, practice leader – aviation and transportation at HOK, will deliver a presentation titled ‘Runways to resilience: MRY’s pathway to net zero terminal design’. To get further detail on the project ahead of the presentation, PTT spoke with Chris Morello, the airport’s executive director.

Continue reading SPEAKER INTERVIEW: Katie Franco, director of communications, Monterey Regional Airport at Passenger Terminal Today.

Shawnessy Scott, director of cybersecurity operations at Leidos, provides expert insight on how airports can securely connect the checkpoint of the future 

Security checkpoints are no longer standalone systems operating in isolation. Today’s airports are integrating screening equipment, credential authentication systems, remote screening stations, queue management tools, video systems and analytics platforms into interconnected digital ecosystems.

This interconnectivity can unlock powerful operational benefits, but it also introduces new cybersecurity considerations that must be managed deliberately.

Continue reading OPINION: Securely connecting the checkpoint of the future at Passenger Terminal Today.

Poland’s new airport located between Warsaw and Łódź, developed under the Port Polska programme, represents a greenfield approach to integrating passenger and cargo operations within a single multimodal hub. Unlike established airports shaped over decades and constrained by surrounding development, the Polish project allows infrastructure, surface access, and operational systems to be conceived holistically from the outset. This integrated planning enables optimisation of aircraft and passenger flows while incorporating environmental and noise mitigation measures through early-stage spatial planning and land-use decisions.

Continue reading FEATURE*: How Centralny Port Komunikacyjny is planning a multimodal airport for passengers and cargo in Poland at Passenger Terminal Today.

CUPPS is already a given for most airlines and airports. The real question today is not whether to deploy common use, but how to deliver it reliably in live, high-pressure environments and how to support it once it is operational.  With AeroCloud technology successfully implemented at more than 80 airports across the USA and Europe, AeroCloud has built deep experience operating in mission-critical settings. In this exclusive interview, Bogdan Ihnatiuc, VP of operations at AeroCloud, tells PT World about what airports and airlines value most from modern CUPPS, where implementations succeed or fail, and why long-term operational support is just as important as day-one delivery.

Continue reading INTERVIEW: AeroCloud’s Bogdan Ihnatiuc – delivering CUPPS at scale at Passenger Terminal Today.

PT World recently spoke to San Diego International’s VP and chief development officer, Angela Shafer-Payne, and VP and CFO, Scott Brickner, about the airport’s brand new US$3.8bn T1, in an exclusive feature first published in the September 2025 issue. 

Having welcomed its first flights on September 22, the first phase of San Diego International Airport’s (SAN) new Terminal 1 (T1) is now officially open, replacing the previous 58-year-old facility, which will eventually be demolished.

Continue reading INTERVIEW: San Diego International Airport Terminal 1 at Passenger Terminal Today.

The US Department of Homeland Security is ending its ‘shoes off’ policy for passengers passing through Transportation Security Administration (TSA) checkpoints at domestic airports.

Secretary for Homeland Security Kristi Noem said the change is expected to “drastically decrease passenger wait times” without compromising on security. “Thanks to our cutting-edge technological advancements and multi-layered security approach, we are confident we can implement this change while maintaining the highest security standards,” she said.

Other aspects of TSA’s layered security approach will still apply during the TSA checkpoint process.

Continue reading TSA’s new shoe policy – what’s behind the change? at Passenger Terminal Today.

IATA lifts the curtain on its long-term development process for digital travel credentials, and how the transformative technology is set to revolutionize the passenger journey

The aviation industry has always embraced new technologies to enhance the passenger journey. Over the past decade, this transformation has accelerated with digitalization and contactless travel technologies. These innovations not only streamline operations but also fundamentally change the air travel experience, making it more seamless, efficient and secure.

Continue reading EXCLUSIVE FEATURE: How digital identity credentials are creating a new era of air travel at Passenger Terminal Today.

New technology and collaborative research are helping airport operators understand where terminals can be better tailored to the needs of neurodivergent passengers – and they’re challenging some of today’s approaches.

Combining high-volume passenger processing with retail, refreshments and workspaces, the airport terminal is a unique sensory experience for travelers, but not always a positive one. Most studies estimate that between 15% and 20% of the world’s population is neurodivergent – a term encompassing a multitude of conditions – and growing awareness of those passengers’ needs is increasingly influential as airports are redeveloped.

Continue reading EXCLUSIVE FEATURE: How effective are today’s approaches to neurodivergent airport passengers? at Passenger Terminal Today.