Rick Belliotti, director, customer experience design and innovation, San Diego County Regional Airport Authority, talks about how innovation can influence a positive customer experience.

What is your presentation about?

Airport operators today are grappling with the concepts of innovation and customer experience (CX). Some consider CX a simple program/project that, once done, no longer needs to be considered. Others are struggling with the concept of innovation and what that buzzword means in an airport world – and how it can exist in an operationally focused organization.

Continue reading PTE Interview: How to create a positive customer experience at Passenger Terminal Today.

Irra Ariella Khi, co-founder and chief executive officer of Zamna, discusses the importance of ensuring advance passenger information is accurate and reliable, ahead of her presentation at the Passenger Terminal CONFERENCE.

What is your presentation about?

Governments are increasingly demanding that API [advance passenger information] should be accurate, and fining airlines when it is not. Furthermore, the growth of electronic travel authorizations and e-visas means that airlines will need to be sure that passengers have the required ETA before they board.

Continue reading PTE Interview: How good is passenger-entered APIS data? at Passenger Terminal Today.

As one of the most important aspects of airport and passenger safety, new technologies dedicated to airport security are in abundance at this year’s Passenger Terminal EXPO. All the latest baggage scanning, passenger screening, threat detection and biometric identification technologies will be on display – here are a just a few of the highlights:

Collins Aerospace (Booth Z2.4000) will demonstrate the potential of a fully connected airport ecosystem running in a cloud environment with iron-clad cybersecurity and robust identity management through its biometric solution, ARINC SelfPass.

Continue reading Passenger Terminal EXPO: See the latest security innovations! at Passenger Terminal Today.

Louise Brix-Hansen, head of airport optimization, and Jonathan Vincentz, optimization and project manager, Copenhagen Airports, share how an innovative bag-tag locator has significantly improved the customer experience, ahead of their presentation at the forthcoming Passenger Terminal CONFERENCE.

What is your presentation about?

Our presentation introduces an innovative airport-funded digital baggage tracking tool, developed with and offered to ground handlers at the airport arrival hall at no charge. Ground handlers’ customer service, in person or self-service, can now search online in real time for a specific bag tag to see if, when and where it has been scanned in CPH.

Continue reading PTE Interview: How CPH is using an innovative bag-tag locator to improve the customer experience at Passenger Terminal Today.

Jonathan Smith, Future T2 program director, Heathrow Airport, reveals how the Lean process can lead to improvements in airport construction, ahead of his presentation on the subject at the forthcoming Passenger Terminal CONFERENCE.

Describe your presentation.

As part of the expansion program at Heathrow, a large, deep basement was to be created between the Terminal 2 main building and the satellite terminal. In doing so, the project team sought to drive and secure as many opportunities as they could to ensure success.

Continue reading PTE Interview: How Heathrow is using Lean principles to boost construction at Passenger Terminal Today.

Maaike van der Windt, director of customer experience at Amsterdam Airport Schiphol, is in charge of making every passenger’s journey as pleasant as possible. Read on to discover how she does it – and don’t miss her presentation at this spring’s Passenger Terminal Conference in Paris.

What is your presentation about?

To improve and innovate the quality of service at Amsterdam Airport Schiphol, the airport’s Passenger Experience (PX) team focuses on improving the passenger experience.

Continue reading PTE Interview: Schiphol’s live passenger trials to improve the terminal experience at Passenger Terminal Today.

The world’s leading international airport conference has revealed its full program for the 2020 event. Passenger Terminal CONFERENCE will be held March 31 through April 2* in Paris Expo Porte de Versailles in Paris, France and will once again provide an exceptional opportunity to see over 400 industry leaders share their innovations, knowledge and insights through a comprehensive and diverse range of conferences and panel discussions.

The CONFERENCE begins with the opening address from Augustin de Romanet, chief executive officer of Groupe ADP, the host airport authority for this year’s show.

Continue reading Passenger Terminal CONFERENCE: Full program released at Passenger Terminal Today.

The first 30 speakers for the 2020 Passenger Terminal CONFERENCE have just been announced. The conference will once again feature CEOs and decision makers from across the global airport sector, with notable names for 2020 including Gatwick’s Stewart Wingate, Heathrow’s Fraser Brown, and Groupe ADP’s Aude Ferrand. This year’s conference is set to feature over 400 speakers across nine streams, and will take place in Paris, France on March 31 through April 2*, alongside Passenger Terminal EXPO.

Continue reading Passenger Terminal CONFERENCE: First speakers announced for 2020! at Passenger Terminal Today.