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A passenger survey at Frankfurt Airport’s Terminal 3 has found strong positive response to the terminal’s integration of art, architecture and retail, according to airport operator Fraport.

Around 87% of respondents rated Terminal 3 positively, saying it met their expectations for a modern, attractive airport terminal. The building’s design, the quality of the experience and its atmosphere were the most frequently cited successful elements, with design and ambiance also rated as important factors in respondents’ evaluation of shops and dining options.

Continue reading VIDEO: How Frankfurt Airport’s Terminal 3 blends art and retail to reshape passenger experience at Passenger Terminal Today.

King Abdulaziz International Airport in Jeddah has received two accreditations from Airports Council International (ACI World), presented at the ACI World Airport Experience Summit 2026 in Istanbul, Turkey.

Jeddah Airports CEO Mazen bin Mohammed Johar accepted the Airport Customer Experience Accreditation – Level 4 certificate. According to Jeddah Airports, the airport is now one of only 12 airports worldwide to reach that level under the ACI program.

The Level 4 accreditation followed an assessment by ACI World across eight areas: customer understanding, customer experience strategy, measurement, operational improvement, governance, airport culture, service design and innovation, and airport community collaboration.

Continue reading Saudi Arabia’s King Abdulaziz Airport earns ACI Level 4 customer experience accreditation at Passenger Terminal Today.

Western Sydney International (Nancy-Bird Walton) Airport has welcomed trial passengers on board a Jetstar A320 passenger jet as it prepares for commercial passenger services to commence from October 25.

The test flight and passenger trial, which is part of the final phase of the airport’s operational readiness program, involved members of the public participating as volunteers. The program enables WSI and its partners to test all stages of the terminal customer journey and associated services, systems, and staff, as well as providing feedback to improve the overall passenger experience.

Continue reading Jetstar trial flight arrives at Western Sydney International Airport at Passenger Terminal Today.

Edinburgh and Budapest airports, both of which joined the Vinci Airports network in 2024, have introduced services that allow passengers to check in luggage before reaching the terminal.

Through a service operated by Airportr at Edinburgh Airport, Lufthansa and easyJet passengers can now have their bags collected from home, an office or a hotel and checked in before their flight, allowing them to head straight to security on arrival. According to Vinci Airports, Edinburgh is the first airport in Scotland to offer the service, which can be booked through the Airportr website.

Continue reading Airports in Vinci network roll out luggage collection service at Passenger Terminal Today.

Adelaide Airport is set to upgrade its self-service check-in and bag drop with Amadeus’s travel technology.

Under the terms of the new agreement, the airport will install more than 50 Amadeus Seamless Bag Drop S7 Air and S7 Air Hybrid units. These increase passenger servicing flexibility by operating in full self-service or agent-staffed modes, and benefit from a side-loading design that makes it easier to load bags and maneuver large items such as wheelchairs, strollers and trollies.

Continue reading Adelaide Airport to enhance passenger experience with Amadeus self-service technology upgrade at Passenger Terminal Today.

PT World will host an exclusive webinar, in association with HID, titled, ‘The hidden cost of failed first-attempt facial verification and how to prevent it’ on Tuesday, September 15, 2026, at 09:00 EST / 14:00 BST / 15:00 CET. Register now (free) to secure your place!

Biometrics may perform well in controlled conditions, but airports present a far more demanding test. Variable lighting, diverse travelers, high passenger volumes and spoofing attempts can all affect biometric performance.

Continue reading NEW WEBINAR: The hidden cost of failed first-attempt facial verification and how to prevent it at Passenger Terminal Today.

Munich Airport has launched its first Padel Days event, transforming the forum of the Munich Airport Center (MAC Forum) into what the airport describes as the largest padel arena in the region. The event runs through September 6, 2026.

Around 5,000 visitors attended the opening weekend, trying the sport themselves and taking in the first events on the program. The venue features three specially constructed courts and is aimed at both beginners and experienced players.

Continue reading Munich Airport’s inaugural Padel Days draw 5,000 visitors on opening weekend at Passenger Terminal Today.

Airport Authority Hong Kong (AAHK), together with several arts and cultural organizations, has launched the HKIA Arts and Culture Festival 2026, running simultaneously across Terminal 1 (T1) and Terminal 2 (T2) for the first time.

Under the theme ‘Resonance of Two Cities – Hong Kong and Shanghai’, the festival combines a three-month arts exhibition with a series of stage performances celebrating the cultural identities of both cities.

The opening ceremony featured a new arrangement of the song The Bund, performed by Hong Kong singer Joey Tang alongside the In-heritage Philharmonic from Hong Kong and Music Bund City Band from Shanghai, with performers sharing insights into the musical and cultural exchange behind the collaboration.

Continue reading HKIA Arts and Culture Festival 2026 highlights cultural ties between Hong Kong and Shanghai at Passenger Terminal Today.

Heathrow Airport has relaunched its Redefine Your Beauty campaign in partnership with Avolta, running across all four terminals from today until October 5.

The campaign, now in its second year, brings beauty and wellness offers to Heathrow’s World Duty Free stores, including a new campaign look, bespoke brand focus sites, skincare consultations, express beauty treatments and fragrance discoveries.

One of this year’s highlights is the UK travel retail launch of skincare brand Dr Barbara Sturm, available in World Duty Free stores alongside samples and gifts with qualifying purchases.

Continue reading Redefine Your Beauty campaign returns to Heathrow with Dr Barbara Sturm launch at Passenger Terminal Today.

Changi Airport Group (CAG) and ground handling partner SATS have begun the first phase of autonomous wheelchair deployment at Changi Airport, following successful trials, to support passengers with reduced mobility (PRMs).

The autonomous wheelchairs, operated and managed by SATS, enable PRMs to move through the terminals more independently, reducing reliance on one-to-one staff assistance and freeing ground staff to focus on passengers requiring higher levels of care.

Changi Airport recorded a 20% increase in requests for wheelchair assistance between 2023 and 2025, according to CAG.

Continue reading Changi rolls out autonomous wheelchairs for passengers with reduced mobility at Passenger Terminal Today.