Adelaide Airport is set to upgrade its self-service check-in and bag drop with Amadeus’s travel technology.
Under the terms of the new agreement, the airport will install more than 50 Amadeus Seamless Bag Drop S7 Air and S7 Air Hybrid units. These increase passenger servicing flexibility by operating in full self-service or agent-staffed modes, and benefit from a side-loading design that makes it easier to load bags and maneuver large items such as wheelchairs, strollers and trollies.
The new bag drops will be complemented by around 80 Amadeus Seamless Kiosks, which reportedly bring a faster and smoother self-service check-in experience to passengers.
As part of the upgrade, the airport will also move its passenger processing technology to the cloud. Adoption of Amadeus’s ACUS (Airport Cloud Use Service) will allow airlines to operate from any check-in and boarding counter, and access any systems they need from the cloud.
The cloud technology also frees Adelaide Airport from the constraints of fixed network connections – making it possible for passenger services to be provided from new locations around the departure hall or by roaming agents.
Dermot O’Neill, executive general manager of people, culture and customer at Adelaide Airport, said, “This is more than just a technology upgrade. Moving to Amadeus’s solutions for seamless travel helps us maximize the productive use of terminal space, onboard new airline partners more easily and deliver a more connected experience for passengers.”
Jonathan Tong, senior vice president of airports and border authorities at Amadeus Asia-Pacific, added, “Adelaide Airport provides critical domestic and growing international connectivity to South Australia. This transformation will deliver a flexible foundation for passenger services based on the very latest self‑service innovations. We’re excited about transforming the airport experience in Adelaide and continuing to make travel work better across the end‑to‑end journey for travelers.”
The airport will also adopt a new system for message exchange between airlines and its baggage infrastructure, ensuring synchronization. Amadeus Smart Message will replace Teletype, a costly traditional messaging standard originally introduced the 1960s that is still prevalent in aviation.
In related news, Menzies Aviation trials AI cargo measurement tech at Heathrow
