PT World will host an exclusive webinar, in association with HID, titled, ‘The hidden cost of failed first-attempt facial verification (and how to prevent it)‘ on Tuesday, September 15, 2026, at 09:00 EST / 14:00 BST / 15:00 CET. Register now (free) to secure your place!
Biometrics may perform well in controlled conditions, but airports present a far more demanding test. Variable lighting, diverse travelers, high passenger volumes and spoofing attempts can all affect biometric performance.
Every failed first-attempt facial verification has an operational impact. A few extra seconds for another capture attempt. A passenger pulled aside for manual review. A queue that backs up. Multiply those delays across thousands of passengers a day, and biometric performance can quickly become a throughput problem, a staffing issue and a source of passenger frustration.
Join industry experts for a candid look at what it takes to achieve reliable first-attempt facial verification at scale — based on real airport deployments, not lab testing. You’ll gain practical insights to inform your biometric strategy, see the technology in action and leave with a clearer path to turning biometric investment into measurable operational results.
Attendees will learn:
- How first-attempt verification impacts operations and passenger satisfaction
- Real-world factors affecting biometric performance
- How to achieve reliable verification in challenging airport environments
- Key considerations when selecting biometric identity technology
Speaker details:
Robert Sutton, Sr. Manager, Strategic Alliances, Biometric Identity Technologies, HID
Rob Sutton is a seasoned aviation expert with over 25 years of experience spanning airlines, technology providers, and system integrators. At HID, he leads the global strategy and execution of biometric identity solutions for airports, airlines, and the broader travel ecosystem. Rob works closely with customers, sales, industry associations, and internal stakeholders to design and deliver innovative solutions that meet the evolving demands of modern air travel. His deep industry insight and collaborative approach make him a trusted advisor in driving digital transformation across the aviation sector.
Matthew Insley, Director, Global Strategic Alliances, Biometric Identity Technologies, HID
Matthew Insley is a seasoned leader in the identity and security technology space, with decades of experience driving innovation and growth through strategic partnerships. As Director of Global Strategic Alliances at HID’s Biometric Identity Technologies business, Matthew plays a pivotal role in shaping collaborative ecosystems that advance biometric adoption across key sectors, including air travel, banking, retail, healthcare and government. Matthew brings deep expertise in biometrics and identity management, along with a strong belief in building strategic partnerships that foster alignment, trust and shared value.
How to register
Join us on Tuesday, September 15, 2026, at 09:00 EST / 14:00 BST / 15:00 CET – registering to attend is easy – it takes less than a minute to fill out the form – please register here.
