ACI World has named Toronto Pearson International Airport the ‘Best Large Airport in North America serving more than 40 million passengers’ for the fourth consecutive year as part of its Airport Service Quality (ASQ) program, which recognizes airports across the globe that deliver the best customer experience in the opinion of their own passengers.
Toronto Pearson also received the award for ‘Best hygiene measures by region’ in North America thanks to its Healthy Airport initiative, a multilayered approach to creating a safe and healthy airport experience. The four foundational pillars of the Healthy Airport program are enhanced cleaning informed by an industrial hygienist; measures such as mask wearing and limited terminal access; innovative solutions such as UV-C light disinfection and air quality monitoring; and a commitment to advancing scientific knowledge through various testing trials.
“Congratulations to Toronto Pearson on their well-deserved ASQ awards, which reflect their commitment to improve the passenger experience,” said Luis Felipe de Oliveira, director general, ACI World. “This year’s awards celebrate airports that are prioritizing the travel experience for passengers at a time when the voice of the passenger has never been more important.”
Deborah Flint, president and CEO, Greater Toronto Airports Authority, which operates the airport, said, “The Covid-19 global health crisis created unprecedented challenges for airport operators, and we adapted our operations and incorporated health and hygiene at the forefront of providing an exceptional passenger experience at Toronto Pearson. I thank our passengers for the trust and confidence that they’ve placed in us over the last year. Moreover, these awards are only possible due to the dedication and commitment of our employees, day in and day out. With our Pearson employee community and our partners, we commit to leading the best in the next era of the airport experience.”