Dr Max Hirsh (PhD, Harvard), a professor at the University of Hong Kong and a…

London Gatwick Airport (LGW) is the world’s busiest single runway airport handling over 45 million…

The International Air Transport Association (IATA) will be taking a booth at this year’s Passenger Terminal EXPO, which takes place 20-22 March, in Stockholm, Sweden, to help promote its Level of Service (LoS) program and to explain how it can help airports get the most out of their existing terminal facilities, as well as plan for the future.

Nick Stevens, principal consultant, NATS Customer Solutions, examines how constrained airports can still grow without extending or building new runways or terminals…

Paul Hinchy, head of transport at WiFi Spark, discusses the importance of wi-fi in airport terminals, which is cited as one of the most important amenities for passengers who expect a fully-connected experience while traveling.

Jim Cherry, Arup’s strategic aviation advisor and former chair of ACI World and ACI North America, shares his thoughts on the main issues facing the aviation industry now and into the future

Gautam Samanta, head of Europe, NIIT Technologies, discusses how adopting new technology will help airports deliver the high-quality experience and operation they desire.

Understanding the critical role that airports will play years from now and the sociocultural and technological shifts affecting airports today, experiential graphic design company Entro has begun exploring the potential impacts of these developments in relation to wayfinding and branded environments

Tony Chapman, senior director, product management and strategic programs, global airports at Rockwell Collins, speaks to PTW about the progress being made with IATA’s One ID seamless travel initiative

IT systems are an essential investment, but which are the most prudent for airports to buy into and how are they impacting customer satisfaction levels?