Global passenger satisfaction increased in 2018, says ACI
Overall global passenger satisfaction with airport service quality increased during 2018, according to the latest…
Browsing: Passenger Experience
VIP-style chauffeur service launched at Edinburgh Airport
Edinburgh Airport, Scotland, has launched a new chauffeur service that collects passengers directly from the…
Four-star hotel opens at Wellington Airport
New Zealand’s first fully integrated airport hotel opened today (February 12) at Wellington Airport. The…
Ontario Airport launches website in Spanish and Mandarin
Ontario International Airport, California, has launched Spanish and Mandarin versions of its FlyOntario.com website in…
San Francisco International opens outdoor observation deck
San Francisco International Airport (SFO) has opened an outdoor terrace and observation deck, located post-security…
Escape Lounge opens at Ontario International Airport
Ontario International Airport has welcomed the opening of Escape Lounge, a premium facility accessible to…
Hyatt Place hotel opens at Calgary Airport
Hyatt Place hotel has officially opened in Canada’s Calgary Airport, positioned to enable guests to…
Best Bar None to launch pilot scheme with Manchester Airports Group
The UK Home Office-backed Best Bar None (BBN) program today announced the launch of a…
KLM connects travelers through live hologram bar
Dutch airline operator KLM has installed pop-up hologram bars at airports in Norway, Brazil and…
Bristol Airport introduces new solution for assisting visually impaired passengers
Bristol Airport, UK, has launched a new solution to assist visually impaired passengers while at…