Bristol Airport in southwest England has been ranked the best airport in the UK for business passengers by the Airports Council International’s (ACI) Airport Service Quality (ASQ) survey.
The annual ASQ survey is used as a global benchmarking program for measuring passenger satisfaction at airports around the world, with participating airports accounting for approximately 7.1 billion passengers between them – more than half of all annual air journeys.
Bristol Airport’s success came during a record-breaking summer season, peaking in August 2016 when 846,750 passengers passed through the terminal. As well as measuring overall customer satisfaction, ASQ rates airports against more than 30 different indicators covering all parts of the passenger process, from check-in to baggage reclaim. Overall satisfaction is also split by journey purpose, enabling airports to assess how well they meet the needs of business and leisure passengers.
Robert Sinclair, CEO at Bristol Airport, said, “To achieve such a strong endorsement from our passengers during the busiest period in the airport’s history is a fantastic achievement. The significant investment we are making in facilities is a major factor, but the priority put on customer service by our staff and business partners is also making a difference. At a time when the spotlight is on airport capacity challenges in the South East, these results show that regional airports like Bristol have an important role to play in meeting demand and delivering great customer satisfaction.”
