Left to right: Fred Lam, CEO of Airport Authority Hong Kong, and John Holland-Kaye, CEO, London Heathrow
London Heathrow and Hong Kong International airports have agreed to form a partnership with the aim of sharing expertise to create an enhanced passenger experience at both airports. The agreement is the first of its kind for London Heathrow.
The agreement was signed by John Holland-Kaye, CEO, London Heathrow, and Fred Lam, CEO of airport operator Airport Authority Hong Kong. It will see the two airports work together with the aim of improving operations, driving innovation, achieving world class service for passengers and developing industry leading environmental performance.
Colleagues from each airport will work on joint projects, looking to take advantage of emerging trends or opportunities and help shape industry standards. Areas identified for the first phase include the central management of airport operations, crisis planning, passenger service, future terminal design and the opportunities to be gained from expansion.
Holland-Kaye said, “This relationship will see two of the world’s most successful hub airports working together to make our operations and service to passengers industry leading in every aspect.
“Heathrow has similar challenges and different skills to Hong Kong – this will be a great opportunity to draw the best out of each other to the benefit of our passengers, our communities and the environment.”
Lam added, “We are delighted to sign this agreement which will enable our two airports to work closer together in the future. Our cooperation is poised to bring exciting opportunities for the two airports. And by sharing experience and knowledge, we will bring an even better airport experience for our passengers from all over the world.”