Helsinki Airport has been voted the Best Airport in Northern Europe by passengers in the Skytrax World Airport Awards. The results were announced at Passenger Terminal Expo in Stockholm, Sweden, on March 21, 2018.
“It is an honour to receive this award by passengers all around the world. It is the best way to verify that our hard work toward enhancing customer experience in Helsinki Airport is paying off. At the same time, I want to warmly thank our Finavia personnel and all of our partners here in Helsinki Airport; without their contribution, this result could not have been possible,” said Helsinki Airport director Ville Haapasaari from Finavia.
Finavia is constantly developing services at Helsinki Airport and is currently carrying out a €900m (US$1.1bn) development program to prepare for serving 30 million passengers.
“We want to move people as smoothly as possible. We do our best to ensure smooth traveling and high customer satisfaction – also in the future. We offer safe, reliable and a unique customer experience,” Haapasaari concluded.
The 2018 World Airport Awards are based on 13.73 million airport survey questionnaires that were completed by more than 100 nationalities of airport customers during the survey period.
The survey operated from August 2017 to February 2018, covering more than 500 airports and evaluating traveller experiences across different airport service and product key performance indicators – from check-in, arrivals, transfers, shopping, security and immigration, through to departure at the gate.
