Kempegowda Airport awarded ACI’s first-ever ASQ Arrivals Award

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Airports Council International (ACI) World has today (March 6) revealed the winners of its world-renowned Airport Service Quality (ASQ) Awards which recognize those airports around the world that deliver the best customer experience in the opinion of their own passengers.

Kempegowda International Airport, Bangalore, India, has won the first ever ASQ Arrivals Award, and as such, has become the first airport to win both a Departures and an Arrivals award.

Perennial winners from around the world include Indianapolis International Airport, Indiana; Beijing Capital International Airport, China; Changi Airport, Singapore; Toronto Pearson, Canada; Aeroporto di Roma-Fiumicino, Italy; Chhatrapati Shivaji International Airport, India; Indira Gandhi International Airport, India; Shanghai Pudong International Airport, China; and Sheremetyevo International Airport, Russia.

This year, a number of airports have won their first ASQ Award, including Aeropuerto Internacional Ramón Villeda Morales, Honduras; Dublin International Airport, Ireland; Oslo Airport, Norway; Helsinki Airport, Finland; Southampton Airport, UK; Bristol Airport, UK; and London City Airport, UK.

Spain’s Aeropuerto de Almería, Aeropuerto de Girona, Aeropuerto de Melilla, Aeropuerto de Zaragoza, and Aeropuerto de Alicante-Elche were also first-time winners. The newly constructed Muscat International Airport, Oman, was also recognized under the ‘Most Improved Airport – Middle East’ category.

“The ASQ Awards celebrate the achievements of airports in delivering the best customer experience and they represent the highest possible accolade for airport operators around the world,” said Angela Gittens, ACI World director general.

“In both the traditional and new categories, these airports have responded to the evolving needs of passengers to deliver higher levels of service and an award-winning performance.

“Airports have recognized that delivering a better customer experience is an important business tool in an increasingly competitive industry. ACI’s ASQ is the only globally established program that provides objective measurement and benchmarking for airports to help drive their performance.”

The winning airports will come together at the ASQ Awards Ceremony which will be held during the second ACI Customer Experience Global Summit, taking place in Bali, Indonesia, in September 2019.

The ASQ Departures program measures passengers’ satisfaction across 34 key performance indicators. Three quarters of the world’s 100 busiest airports are part of the ASQ program which means that, in 2018, more than half of the world’s 8.3 billion travelers passed through an ASQ airport.

ACI (Stand 4005) will be exhibiting at this year’s Passenger Terminal EXPO, 26, 27 and 28 March 2019, in London. Register here for your free fast-track entry code

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Dan joined Passenger Terminal World in 2014 having spent the early years of his career in the recruitment industry. As assistant editor, he now produces daily content for the website and supports the editors with the publication of each exciting new issue. When he’s not reporting on the latest aviation news, Dan can be found apprehensively planning his next DIY project.

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