From March until August 2020, passengers on selected carriers will check in at Terminal 2 instead of Terminal 1 at Václav Havel Airport Prague, prompting the Czech airport to launch an extensive passenger awareness campaign.
The campaign is intended to ease passenger movement around the airport during the temporary change in facilities, which was made necessary by construction work.
“The number of passengers is growing every year and the airport has already reached and exceeded its capacity limits. Therefore, we have been gradually implementing projects that are part of the airport development and will contribute to its modernization and partial increases in its handling and operational capacities,” explained Vaclav Rehor, chairman of the Prague Airport board of directors.
“The reconstruction of the baggage sorting area, which is now in its second year, will temporarily require operational restrictions. However, the reconstruction will result in a more modern and even safer space for checking hold baggage.”
Passengers will receive information about the change directly from their air carrier and are advised to arrive at the airport well in advance, at least three hours before their departure.
“For several months, we have been working with all affected carriers. We have also shared the information with travel agencies and tour operators, travel associations and organizations, hotels, taxi and parking facility operators and other business partners. We are convinced that, within the scope of a temporary operating restriction, we have taken appropriate measures to minimize the impact on passengers,” Rehor added.
Navigation signs in red and green will be placed alongside the designated passageway between the terminal buildings. All information is available on a dedicated website, including a list of airlines and a detailed map. Information leaflets in seven languages (Czech, English, German, Chinese, Korean, Arabic and Russian) are also available to download and from March, a printed version of the leaflets will also be available at airport information desks.
While the terminal changes are in place, the number of information assistants – members of the so-called ‘Red Team’ – will be increased. All Prague Airport Group staff, as well as employees of external companies active at the airport, have been informed of the changes.
Prague Airport has also prepared an extensive information campaign using various media and social networks. The campaign will provide passengers with advice and tips on check-in and security procedures. The campaign will be stepped up during the summer season, when the number of passengers is expected to be at its highest and all long-haul flights affected by the change are in operation.