Passenger Terminal Today
  • News
    • A-C
      • Accessibility
      • Baggage
      • Biometrics
      • Boarding
      • Check in
      • Construction & Architecture
      • Covid-19
      • CSR
    • D-L
      • Displays & Signage
      • Expo
      • Food & Beverage
      • Ground Support
      • IT & Software
      • Lighting
      • Lounge
    • M-R
      • Operations
      • Parking
      • Passenger Experience
      • Personnel
      • Regulation & Policy
      • Retail
    • S-Z
      • Seating
      • Security
      • Self-service
      • Sustainability
      • Technology
      • Terminal
      • Wayfinding
      • Webinars
  • Opinion
  • Features
  • Online Magazines
    • Showcase 2024
    • September 2023
    • June 2023
    • April 2023
    • January 2023
    • Archive Issues
    • Subscribe Free
  • Videos
  • Webinars
  • Supplier Spotlight
  • Events
LinkedIn Facebook Twitter
  • Sign-up for Free Weekly E-Newsletter
  • Meet the Editors
  • Contact Us
  • Media Pack
LinkedIn Facebook
Subscribe
Passenger Terminal Today
  • News
      • Accessibility
      • Baggage
      • Biometrics
      • Boarding
      • Check in
      • Construction & Architecture
      • Covid-19
      • CSR
      • Displays & Signage
      • Expo
      • Food & Beverage
      • Ground Support
      • IT & Software
      • Lighting
      • Lounge
      • Operations
      • Parking
      • Passenger Experience
      • Personnel
      • Regulation & Policy
      • Retail
      • Seating
      • Security
      • Self-service
      • Sustainability
      • Technology
      • Terminal
      • Wayfinding
      • Webinars
  • Opinion
  • Features
  • Online Magazines
    1. April 2025
    2. January 2025
    3. Showcase 2025
    4. September 2024
    5. June 2024
    6. Subscribe Free
    Featured
    April 2, 2025

    April 2025 issue is now available online!

    Online Magazines By Web Team
    Recent

    April 2025 issue is now available online!

    April 2, 2025

    January 2025 issue is now available online!

    December 11, 2024

    Passenger Terminal World Showcase 2025

    November 12, 2024
  • Videos
  • Webinars
  • Supplier Spotlight
  • Events
LinkedIn Facebook
Subscribe
Passenger Terminal Today
Airport

KL revamps T2 arrivals

Tara CraigBy Tara CraigJanuary 6, 20202 Mins Read

The immigration arrival area at Kuala Lumpur International Airport ‘s second terminal (klia2) is now twice as large as before, following a revamp.

The new processing area is approximately 1,400m2 (15,070ft2 ). This much larger area can accommodate approximately 1,000 people comfortably at any one time, compared to fewer than 500 before. The additional space will also prevent the immigration queue from spilling over into the corridor area connected to the arrival gates.

With the larger space resulting from the relocation of the counters, the airport has also been able to revamp queueing by implementing the snake queue system. Passengers will now queue in a single line, as opposed to separate lines for each counter, and be able to go to the next available immigration counter more systematically. It also takes away the stress of passengers having to choose which queue line to join and, most importantly, it helps promote a shorter average wait time.

The newly revamped immigration arrival hall is also more passenger-friendly, with the introduction of priority lanes for disabled passengers and families with small children. There are also 10 dedicated e-gates for Malaysian passport holders.

The new facility was opened three days before the new year, in time to welcome tourist arrivals in conjunction with the Visit Malaysia 2020 initiative (VM2020).

“As the custodian of the main gateway into the country, our aim is to provide a joyful experience for our guests – more so with VM2020. We know that passengers are generally tired upon their arrival and congestion at any of the critical touchpoints would just add to their stress,” explained Raja Azmi Raja Nazuddin, group chief executive officer of Malaysia Airports.

“With the full support of our partners, the Department of Immigration KLIA (Immigration) and Air Asia, we completed the initiative within seven weeks in time to cater to the super peak traveling period during Christmas and school holidays. The passenger flow is now smoother and congestion at the area is expected to be a thing of the past,” Nazuddin added.

Share. Twitter LinkedIn Facebook Email
Previous ArticleLAX announces WEA test plans
Next Article Sheremetyevo named world’s most punctual airport

Related Posts

Construction & Architecture

ONDA launches two tenders for new terminal at Casablanca’s Mohammed V International Airport

May 15, 20252 Mins Read
Construction & Architecture

DFW Airport and American Airlines expand Terminal F plans and increase investment to US$4bn

May 8, 20254 Mins Read
Personnel

London Luton Airport appoints chair ahead of airport expansion

May 6, 20253 Mins Read
Latest News

PTE WORLD: Interview with Aude Ferrand, chief commercial officer of TAV Airports

May 20, 2025

Glasgow Airport unveils £3.7m restaurant and retail update

May 20, 2025

EU and UK to cooperate on e-gate use

May 20, 2025

Receive breaking stories and features in your inbox each week, for free


Enter your email address:


Our Social Channels
  • Facebook
  • LinkedIn
Getting in Touch
  • Sign-up for Free Weekly E-Newsletter
  • Meet the Editors
  • Contact Us
  • Media Pack
© 2025 UKi Media & Events a division of UKIP Media & Events Ltd
  • Terms and Conditions
  • Privacy Policy
  • Cookie Policy
  • Notice & Takedown Policy

Type above and press Enter to search. Press Esc to cancel.

We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies.
Cookie settingsACCEPT
Manage consent

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary
Always Enabled

Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.

CookieDurationDescription
cookielawinfo-checbox-analytics11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checbox-functional11 monthsThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checbox-others11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-necessary11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-performance11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy11 monthsThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.

Functional

Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.

Performance

Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.

Analytics

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.

Advertisement

Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.

Others

Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.

SAVE & ACCEPT