Singapore Airlines to renovate passenger lounges at Changi T3

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Singapore Airlines (SIA) will invest more than S$50m (US$37m) in a major revamp of its SilverKris and KrisFlyer Gold Lounges in Terminal 3 (T3) at Changi Airport, Singapore. Renovations are due to commence in August 2019 with completion expected by mid-2021.

The redevelopment project will increase the total space and capacity for the T3 lounges by 30%. Each will offer upgraded facilities and a wide array of food and beverage selections, all tailored to the needs and preferences of customers. SIA engaged hospitality designers Hirsch Bedner Associates to inject a fresh look and feel to each lounge.

Suites and First Class customers will have access to a new First Class Lounge and The Private Room, with luxurious and intimate seating spaces suitable for both work and rest. The First Class Lounge will continue to feature a flagship bar, and The Private Room, a full-service fine dining section within the lounge.

The Business Class Lounge will feature four distinct zones catering to different needs. Customers with a short transit can have a light snack in a relaxed café setting, while those with more time to spend may explore a full selection of Asian and international cuisines in the dining hall, including live stations offering signature local dishes.

A highlight of the new Business Class Lounge will be a full-service bar that doubles up as a self-service breakfast station in the mornings. Productivity pods will also be available for customers who need a discreet corner to catch up on work.

The KrisFlyer Gold Lounge will include dedicated working spaces, as well as larger al fresco seating and dining areas. The lounge will also be equipped with restrooms and showers.

“With extensive research and feedback garnered from our customers, we have relooked and re-envisioned our customer journey to develop this new design concept for our lounges at T3,” said Marvin Tan, senior vice president customer services and operations, Singapore Airlines.

“Keeping the needs and wants of our customers in mind, we aim to deliver an experience that exemplifies the luxury and warm hospitality that SIA is known for. The project is a key part of our commitment to constantly elevate the customer experience, on the ground as well as in the air, and we look forward to revealing the exciting new offerings as construction progresses.”

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Dan joined Passenger Terminal World in 2014 having spent the early years of his career in the recruitment industry. As assistant editor, he now produces daily content for the website and supports the editors with the publication of each exciting new issue. When he’s not reporting on the latest aviation news, Dan can be found apprehensively planning his next DIY project.

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