Stuttgart revamps check-in technology

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As the industry continues to rethink travel and prepare for the time when Covid-19 travel restrictions are lifted, Stuttgart Airport has overhauled the technology behind its check-in and self-service kiosks.

To achieve this, it has migrated its operations to supplier Amadeus’s Airport Cloud Use Service (ACUS) platform, covering more than 200 check-in counters and gates, as well as 30 new self-service kiosks. According to Amadeus, despite working restrictions due to Covid-19 measures, the migration was handled largely remotely, with only a skeleton team of engineers needed on-site at the terminal.

Dirk Spengler, director of infrastructure and CIO, Stuttgart Airport, said of the program. “Stuttgart Airport is an essential industrial and business hub for the entire region, and we’re committed to delivering a pleasant passenger experience. The modern and reliable IT system from Amadeus is for us a major success factor for a smooth check-in process now and in the future. We especially appreciate that the new IT solution by Amadeus saves energy and will contribute to our sustainability efforts at Stuttgart Airport.”

Meanwhile, Yannick Beunardeau, vice president, airport IT, EMEA, Amadeus, noted that taking advantage of the enforced quiet during the pandemic could stand airports in good stead as operations return to normal levels.

“Stuttgart Airport is taking the lead in Germany to apply an innovative approach from check-in to boarding, replacing older models and infrastructure with minimal disruption,” he said.

“Airports are facing numerous challenges today, including fluctuating passenger volumes and changes in demand, and our aim is to support Stuttgart Airport to deliver a more customized and flexible experience for check-in, payments and boarding.”

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