Emirates to launch ‘biometric path’ at Dubai International Airport

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Emirates is to launch the world’s first biometric path, which will offer its customers a seamless airport journey at the airline’s hub in Dubai International airport.

Utilizing the latest biometric technology with a mix of facial and iris recognition, Emirates passengers can soon check in for their flight, complete immigration formalities, enter the Emirates Lounge, and board their flights, by simply strolling through the airport.

The latest biometric equipment has already been installed at Emirates Terminal 3 at Dubai International. This equipment can be found at select check-in counters, at the Emirates Lounge in Concourse B for premium passengers, and at some boarding gates. Areas where biometric equipment is installed will be clearly marked.

Trials for the Smart Tunnel – a project by the General Directorate of Residence and Foreigners Affairs in Dubai (GDRFA) in collaboration with Emirates – were launched on October 10. It is a world-first for passport control, where passengers simply walk through a tunnel and are cleared by immigration authorities without human intervention or the need for a physical passport stamp.

Once its internal tests are completed, Emirates will launch trials for biometric processing at the other key customer points at the airport – check-in, lounge, and boarding gate – and subsequently at transit counters and gates, and for its chauffeur drive services. All biometric data will be stored with GDRFA, and customers invited to participate in the trials will be asked for their consent.

Adel Al Redha, Emirates’ executive vice president and chief operations officer, said, “Guided by our chairman His Highness Sheikh Ahmed bin Saeed Al-Maktoum, Emirates continuously innovates and strives to improve our day-to-day business.

“After extensive research and evaluation of numerous technologies and new approaches to enhance our passenger journey, we are now satisfied with the preliminary work we have carried out and are ready to commence live trials of the world’s first biometric path at Emirates Terminal 3.

“These ground breaking initiatives are a result of close collaboration with our stakeholders – particularly GDRFA who have been instrumental in the program to bring the biometric path to fruition. The recent launch of the Smart Tunnel trial by GDRFA is a great achievement and clearly demonstrates the unique and collaborative nature of innovation at Dubai airport. All systems will eventually be linked with each other resulting in better service to our customers and a happier journey whether arriving, departing or transiting in Dubai. This is very much in line with Emirates’ ‘Fly Better’ brand promise. We will soon invite customers to participate in the trials for our biometric path, and we look forward to their feedback.”

Emirates’ biometric path will strive to improve customer experience and flow through the airport with less document checks and less queuing. Eventually, the live passenger tracking capability will also improve security and the airline’s ability to deliver even better and more personalized services. For example, it will enable the Emirates airport team to locate and assist late customers who would otherwise miss their flights.

The path will cover departures, arrivals, transit, chauffeur drive connections, and lounge access in Dubai. Initially focussed on first and business class travellers, Emirates intends to soon extend the biometric path to economy class travellers in Dubai and, in the future, potentially to other airports outside of Dubai and for its own crew check-in facility.

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Kirstie joined the team in early 2017 and brings writing, communications and client experience with her. Now an assistant editor, she produces content for our magazines and websites. Away from the office, you will find her blogging on her lifestyle website or searching the internet for photos of sausage dogs.

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