Fraport Brasil has installed SITA’s passenger processing technology at the two airports it manages in Brazil – Fortaleza Airport (FOR) and Porto Alegre Airport (POA).
The newly installed self-service gates provide passengers with automated entry to the security checking area with a simple scan of their boarding passes. This will reduce queues and make the process four times as efficient, according to Fraport.
Andreea Pal, CEO of Fraport Brasil, said, “A significant part of our remit is to invest in infrastructure to transform the passenger experience and make operations highly efficient at these two airports. To do that we need to provide automation at as many touchpoints as possible, which is why we have installed these gates that read bar-coded boarding passes. Fraport Brasil has implemented 26 SITA self-service gates: 14 at Forteleza Airport and 12 at Porto Alegre Airport.”
SITA’s solution enables secure checks against the airport systems and manages the integration of third-party hardware and SITA’s software with the existing airport IT infrastructure.
Fraport Brasil took over the concessions at Fortaleza and Porto Alegre airports in early 2018, for 30 and 25 years respectively.
SITA’s vice president, Catherine Mayer, will lead a panel discussion titled ‘The modern airport: sibling rivalry in the digital age’ as part of the Technovation: Innovation & Transformation stream; and will co-chair the Customer Service & Passenger Experience morning stream at this year’s Passenger Terminal CONFERENCE. The full program can be found here.