Sydney Airport has commenced phase two of the T1 improvement program to deliver a world-class airport experience for passengers, visitors and staff. The improvement works follow consultation with stakeholders and address requests for more direct paths through the terminal, clearer sight lines, better wayfinding, more passenger seating closer to gates, and an overall superior customer experience.
Once complete, T1 will feature wider pathways for improved passenger flows; a new central boulevard providing passengers with shorter walking distances; clear signage; an improved retail and food and beverage offer; and reorganized duty free tenancies on arrivals level to provide improved pre-passport control zones and more space for access to e-passport kiosks.
The works in phase two of the project include the roll-out of automated technology for passport control by customs and the expansion of the inbound immigration hall to provide increased passenger passport control processing capacity in both Pier B and Pier C Arrivals.
A new straight path through the main duty free store from the screening area to gate lounges will also be constructed to ensure airlines and passengers have a direct path to gates. This path is expected to be complete by September 2015. In addition, Pier C departures’ duty free store will be relocated and an arrivals store will open. Due for completion in the third quarter of 2016, the works have been staged over 20 months to minimize potential disruption to passengers.
Sydney Airport managing director and CEO, Kerrie Mather, said, “Direct, straight paths, wider walkways, more gate lounge seating, improved terminal ambience, a brand new shopping and dining offering and improved wayfinding will help transform T1 into Australia’s premier airport terminal.”
