United Airlines has unveiled its plans to invest US$573m in its customer facing spaces at Los Angeles International Airport (LAX).
This will include a modernized ticketing lobby at the entrance of the airport that contains the latest self-service baggage drop kiosks, as well as an improved security screening checkpoint to expedite the departure process.
United’s gate areas will be redesigned as relaxed and inviting spaces, and will include a variety of comfortable seating options and abundant charging stations for passengers’ electronic devices. United Club members will also be able to enjoy the airline’s new, expanded Terminal 7 (T7) lounge where they can relax and take in views of the airfield from the club’s outdoor terrace.
Sandra Pineau-Boddison, senior vice president for customers at United Airlines, said, “From a state-of-the-art ticketing lobby to a sleek and spacious United Club lounge, we are enhancing the airport experience at LAX and giving our customers more of what they want when traveling – greater choice and control, consistency and comfort. We are grateful to the City of Los Angeles for its partnership on this project, which helps ensure this key United hub remains one of the country’s premier global gateways.”
Sean Burton, president of the Los Angeles World Airports (LAWA) board of commissioners, the operator for LAX, said, “The partnership we have with United will create the world-class experience we want for all LAX passengers. As our passenger base continues to grow, we are working hard to improve the guest experience, making their journey through LAX more efficient and comfortable today and in the future.”
The investment by United is the latest in a string of improvement works taking place at LAX worth an estimated US$7bn in total.