Eindhoven Airport in the Netherlands has teamed up with aviation security expert Point FWD to trial its Checkpoint Insight Tool (CIT). The airport has used Point FWD’s CIT solution over the past 14 weeks to gain a better insight into it security operations.
According to Point FWD, the intensive collaboration has led to success for both parties. The trial has helped the company introduce solid enhancements to the CIT solution, and has led to the development of an Eindhoven Airport-specific BI reporting solution for gaining better control over its security screening checkpoint.
Mariëlle Sijm, operations manager, Eindhoven Airport, explained how CIT was used to enhance the airport’s approach to security operations monitoring: “The security process exists, so to say, as a necessary obstacle in the passenger journey. In order to ease this obstacle for the passenger we like to really assess how the passenger is moving through security, from the start until the end. This includes capturing their pace through each of the processes and also monitoring where they usually have to wait in the process.”
With this trial, Point FWD is now able to demonstrate the CIT’s capability in taking the next step in output representation. Robin van Gemert, senior consultant at Point FWD said, “Whilst our data capture approach has been applied for many years in the past already, the deployment of interactive reports enables us to present very detailed and unique security operation insights in a user-friendly way, which is easy to understand for everyone.”
The BI deployment at Eindhoven Airport is just an example of what is possible with CIT. Van Gemert added, “Every security checkpoint challenge, ranging from equipment selection to trial projects and contract renewals, are in scope for CIT – all to gain more control, efficiency and confidence.”