San Diego International Airport is working with service provider AtYourGate to offer passengers an airport-wide gate delivery service.
Travelers can pre-order food or retail items from inside the airport using ordering app Grab, and the items are delivered directly to the passenger’s gate by AtYourGate. The service is currently in the testing phase and is expected to go live this summer.
Rick Belliotti, director of innovation and small business development at San Diego International Airport, said, “We continually seek to raise the bar on customer satisfaction, and one way we do that is by embracing new technologies that push the envelope.
“AtYourGate has the right formula to deliver a high-quality service that can change the way people experience air travel – a cornerstone of our Innovation Lab.”
In addition to providing a valuable service for passengers, the program is expected to expand brand visibility of the airport’s concessions program.
PJ Mastracchio, founder and CEO of AtYourGate, added, “AtYourGate is thrilled to be partnering with the San Diego County Regional Airport Authority to launch this new service that will provide the next level of positive passenger experience at San Diego International Airport. We applaud the forward-thinking of the Airport Authority team in seeking to create a smarter, more innovative airport.”