Dubai Airports has launched a new complementary taxi service, taxiDXB, at Dubai International Airport’s Concourse B.
Launched with the aim of making the customer journey through DXB’s linear concourses easier, the fleet of 15 eight-seater buggies is available at pick-up points around the arrivals and departures level of concourse B. They can also be hailed.
Priority will be given to those who may find walking a challenge or have young children, but the taxiDXB service is free for all to use and will take customers straight to their gate or one of the airport’s many restaurants and shops.
“The introduction of taxiDXB is in direct response to the needs of our customers. The design of DXB’s concourses is very linear, which some customers told us they found hard to manage when they have to reach a gate at the opposite end, but lends itself perfectly to a closed-loop buggy service,” said Frank McCrorie, SVP operations at Dubai Airports. “We have operated similar services in the past, but this is entirely free and has proved very popular in the test phase.”
taxiDXB is operated by members of the airport’s service team, who are equipped with up-to-date flight movement information to ensure customers get to where they need to be in plenty of time. The service will be extended to the airport’s other concourses in the coming months.