Sydney Airport launches assistance service for passengers

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Sydney Airport has partnered with Medical Travel Companions (MTC) to offer a new service that provides extra assistance for families, elderly travelers, people with disabilities and other passengers requiring extra assistance.

Part of Sydney Airport’s broader focus on improving accessibility, the new service allows passengers to engage a qualified companion to assist them throughout the airport journey and beyond.

MTC’s professional travel companions provide assistance to passengers including families with young children, people with disabilities, elderly travelers and passengers recovering from injury or surgery, among others. Assistance can be provided across the entire airport journey, with the service tailored to cater for individual needs.

“Air travel should be a magical experience and services such as this help ensure it’s as relaxing and enjoyable as possible for everyone,” said Sydney Airport CEO Geoff Culbert. “We’re committed to meeting the needs of all our passengers and taking the stress out of travel.”

Medical Travel Companions co-founder and CEO Ben Wilson said, “Sydney is the busiest airport in Australia and the gateway to one of the best cities in the world – and we now offer customers a personalized experience, from when they arrive at their gate, through to when they check in at their hotel in the city or step aboard their harbor cruise.”

Passengers seeking assistance can book their travel companion online.

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Tara has worked for UKi Media & Events since 2013, initially as a freelancer. She has been a journalist for over a decade and has worked for a range of publications, including Personnel Today, Management Today and The Grocer.

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