Fraport USA to manage retail and dining experience at JFK T5

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Concessionaire Fraport USA, a subsidiary of German airport operator Fraport, has been contracted to manage all retail and dining operations in Terminal 5 – JetBlue’s dedicated terminal – at John F Kennedy International Airport (JFK) in New York.

From April 1, 2018, Fraport USA will take over the day-to-day management of T5’s retail program and will be responsible for managing all shopping and dining areas.

Fraport USA and JetBlue will collaborate on further enhancing the range of shops and restaurants, including a diverse lineup of unique and local New York-inspired offerings.

Marty St George, executive vice president, commercial and planning, JetBlue, said, “New York is our home and T5 is a reflection of who we are. We look forward to working with Fraport USA to further enhance the experience for our customers traveling through our state-of-the art home at T5.

“For nearly a decade, our customers have told us how much they enjoy their experience at T5 and even come early to shop, have a great meal or get some work done with free wi-fi. This experience will get even better with Fraport’s innovative approach and in-depth expertise focused on delivering a world-class experience.”

Ben Zandi, president and CEO, Fraport USA, said, “Fraport USA will be working closely with JetBlue to take the passenger experience at JFK to the next level. Our masterplan will provide a best-in-class airport experience reflective of New York’s vibrant culture and JetBlue’s position as one of the most respected and innovative airlines in the industry.”

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Kirstie joined the team in early 2017 and brings writing, communications and client experience with her. Now an assistant editor, she produces content for magazines Passenger Terminal World and Postal and Parcel Technology International and their websites. Away from the office, you will find her struggling along the pavements of Surrey as she trains for the Great South Run, blogging on her lifestyle website or searching the internet for photos of sausage dogs.

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