A new pre-board screening (PBS) facility has opened in concourse B at Calgary Airport in Alberta, Canada, to improve wait times and the passenger experience.
The Calgary Airport Authority and Canadian Air Transport Security Authority (CATSA) will open the new location with three lines (two regular and one lane for priority/families/accessible guests) staffed during peak times – Sunday to Friday, 7:00-11:00am. When PBS B is not available, guests can use PBS A and C.
“We know guests have had long waits at peak times to be screened for domestic flights, and this additional location will help increase capacity and make travel faster and easier,” said Chris Miles, vice president operations, The Calgary Airport Authority.
Before the opening of PBSB, CATSA processed passengers in 10 lines at Calgary. The additional screening location will increase the capacity to screen by three lines, representing a 30% capacity increase.
Trusted Travelers (NEXUS users) wishing to use dedicated lanes will continue using PBS A and C, as PBS B will not have this service. PBS B is an interim solution while the airport and CATSA look at long-term solutions to consolidate domestic screening into one location in the future.
The interim PBS B will reduce the volume at PBS A and C, but passengers may still experience occasional wait time at all locations. The Calgary Airport Authority has been working with CATSA to help communicate wait times to guests both at the terminal and online.