Smiths Detection opens center in India

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Screening specialist Smiths Detection has announced the opening of a state-of-the-art service, training and experience center in Gurugram, India.

An investment of US$1.5m, the facility is a first in the region and features a training center, a rework depot, a customer call center, a parts warehouse and a customer experience laboratory. The 11,000ft2 (1,020m2) facility will boost Smiths Detection’s support to its customers across airports in countries throughout Asia Pacific and the Middle East.

“Smiths Detection’s continued investments in the region reflects our commitment to the Asia Pacific and the Middle East,” said Jerome de Chassey, vice president for Smiths Detection Asia Pacific & Middle East. “The new service, training and experience center in India will enable us to work with customers to implement future-proof threat-detection strategies and provide training to use our technology effectively.”

The facility will provide technical training on Smiths Detection’s Computed Tomography X-ray (CTX) systems, Conventional X-ray Screening systems (CXS), Explosives Trace Detection (ETD), metal detectors and networking solutions. It will ensure the highest level of training to Smiths Detection’s field service engineers, technicians and distributors across the region, with future plans to include operator training for customers.

The customer experience laboratory is designed to show how Smiths Detection’s smart screening solutions can optimize the passenger experience, improve operational efficiency and increase security effectiveness. Live product demonstrations will be tailored to customers’ specifications to simulate their specific end-user and checkpoint operator experiences.

The center will also feature a rework depot that focuses on restoring high-value components to full operational mode.

“India is expected to become the world’s third-largest air passenger market by 2024. Keeping pace with the changing landscape, we want to be able to offer our customers enhanced support and training services that they need,” said Vikrant Trilokekar, Smiths Detection’s managing director for India. “Our new Service, Training and Experience Center will better enable our team to quickly respond and help our customers find solutions that best address their growing business needs.”

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Tara has worked for UKi Media & Events since 2013, initially as a freelancer. She has been a journalist for over a decade and has worked for a range of publications, including Personnel Today, Management Today and The Grocer.

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