Mindsay offers free COVID-19 chatbot

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Mindsay, which specializes in Customer Experience Automation (CXA) for the travel industry, is offering a complimentary three-month COVID-19 customer support bot.

Built for the travel and hospitality industry, Mindsay is a conversational AI platform that provides one-to-one care at scale with automated customer communications.

“We’re in an unprecedented crisis, and businesses cannot operate how they did just weeks before. Customers need answers to their questions, but companies may not have the staff to handle the increase in volume,” said Guillaume Laporte, co-founder and CEO at Mindsay.

“In March our platform has seen a more than 7,000% increase in questions about COVID-19 and we expect this to continue to grow. Our bot can resolve a large number of these requests by handling conversations about, for example, vouchers, cancellations and the latest news, so that brands can focus on weathering this storm. We absolutely believe we can get through this together.”

Mindsay’s COVID-19 bot can automate up to 80% of requests, launches in as little as 24 hours thanks to pre-built capabilities, responds in 110 languages and integrates with more than 30 systems, among them WhatsApp, Amazon Alexa and WeChat.

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Tara has worked for UKi Media & Events since 2013, initially as a freelancer. She has been a journalist for over a decade and has worked for a range of publications, including Personnel Today, Management Today and The Grocer.

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