Pepper robot begins promotional tour of US airports

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Global restaurateur HMSHost has announced that it will be taking its 4ft customer service robot Pepper on a North American airport tour to engage travelers and encourage them to download the airport dining app, Host2Coast.

The mobile app enables passengers to find the nearest food and beverage locations, as well as view operating hours and menu information. At select airport dining locations, travelers can even pre-order and pay for their meal directly through the app.

“HMSHost leads our industry in bringing innovation and one-of-a-kind experiences to travelers,” said HMSHost Chief Operating Officer Jeff Yablun. “Pepper Promoter gives HMSHost a unique and efficient way to engage with our guests and make them aware of new resources, such as the Host2Coast mobile app, that help enhance their travel dining experience.”

Pepper’s airport tour will start at Chicago O’Hare International Airport in Illinois, before moving on to Seattle-Tacoma International Airport in Washington. At each location, Pepper will greet travelers, inform them about the Host2Coast app, and encourage them to download the app by having them enter their phone number on her screen. The traveler will then instantly receive a text message to the phone number provided that will include a link to download the Host2Coast app. Pepper will send travelers off with her signature air guitar dance routine, leaving them with a memorable experience before their flight.

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Dan originally joined Passenger Terminal World in 2014 having spent the early years of his career in the recruitment industry. As online editor, he now produces daily content for the website and supports the editor with the publication of each exciting new issue. When he’s not reporting on the latest aviation news, Dan can be found on the golf course or apprehensively planning his next DIY project.

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